Personal Lines Customer Services Representative

About the role

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Personal Lines Customer Services Representative to join our growing team in Greensboro, NC.

Responsibilities

• Receive, process, and respond to customer inquiries regarding, but not limited to, existing policy questions, coverage change requests, requests for new policies, certificates of insurance, auto ID cards, billing, payments, or any other service-related matters.
• Proactively seek referrals from current customers to solicit new business and capitalize on cross-sell opportunities.
• Provide an exceptional customer experience.
• Document renewal, sales, and insurance operations compliance documents into the agency management systems.
• Attend internal and client meetings, as needed.
• Follow agency guidelines, policies, and procedures.
• Promote teamwork, support, knowledge sharing and a positive attitude in the department and office.
• Promote a commitment to achieve or exceed internal and external performance standards.
• Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology including professional development and continuing education required for valid licensing.

Requirements

• 2+ years of customer service experience in the insurance industry
• Comprehensive knowledge of personal lines insurance to include home, auto, umbrella, watercraft, collections, etc.
• Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher.
• Experience handling personal account renewals, service needs, and customer escalations
• Experience handling policy endorsement requests, mortgage changes and Auto IDs
• Experience handling payments or billing questions

Skills

• Customer service experience in the insurance industry
• Knowledge of personal lines insurance
• Microsoft Windows proficiency
• Renewal and service handling experience
• Policy endorsement and billing experience

Qualifications

• Property & Casualty Producer Insurance License in good standing

Skills & Experience

• Customer service experience in the insurance industry
• Comprehensive knowledge of personal lines insurance
• Proficient knowledge in Microsoft Windows environment
• Experience handling personal account renewals, service needs, and customer escalations
• Experience handling policy endorsement requests, mortgage changes and Auto IDs
• Experience handling payments or billing questions

Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Additional Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Pay

N/A

Schedule

N/A