Personal Lines Customer Service Representative

About the role

Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail.

Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.

Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.

Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.

Actively solicit increases in coverage or rounding out accounts at every service contact.

Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.

Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.

Requirements

Obtain or possess insurance license required by Arizona.

Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations.

Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.

Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.

Technology and Computer proficiency.

Qualifications

No specific qualifications mentioned beyond the insurance license requirement.

Skills

Strong customer focus and excellent phone manner.

Strong written and verbal communication skills.

Excellent math and reading skills.

Ability and tact to handle difficult customer phone calls.

Urgency, attention to detail, organization, multi-tasking, and time management skills.

Technology and Computer proficiency.

Benefits

Professional Development

Job Stability in a growing industry

Pay

Competitive Pay

Schedule

Not specified