Personal Lines Account Representative

Summary/Job Purpose

The Account Representative is responsible to provide English and/or Japanese interpretation on policy requests and inquiries from agents and Japanese insured and offer coverage consultation, risk management and assist in resolution of service issues.

WORKING HOURS

10:00 AM to 7:00 PM.
IN OFFICE REQUIREMENT: 5 days in the office until training is complete (approx 6 months) then 4 days in the office.

Essential Functions

• Develops a working knowledge of personal lines auto, homeowners, fire, and excess liability and boat coverages for all states and multiple carriers.
• Develops a working knowledge of all entry and rating procedures and requirements for above coverages.
• Enters all activities within the Applied Agency system and completes daily activates within required deadline.
• Receives claims for insureds who need Japanese interpretation. Forwards information to claims handling offices. Follows-up where necessary.
• Answers incoming phone calls, faxes and email inquiries from customers/agents for quotations, policy changes, and cancellations.
• Interprets policy information.

Qualifications

• Diploma/Degree & Experience: High school diploma or GED is required. Bachelor’s degree is preferred
  3 years of insurance experience is required.
• Must have Property & Casualty Agent License.
• Knowledge of Applied Agency Management System is preferred.
• Good verbal and written communication skills in both English and Japanese (for bi-lingual role only) is required.