Personal Lines Account Manager

About the role

Are you passionate about helping people, solving problems, and building lasting relationships? Do you thrive in a fast-paced environment where every day brings new opportunities to learn and make an impact?

What You'll Do

• Partner with clients and producers to understand insurance needs and recommend appropriate personal lines coverage.
• Build strong relationships through responsive, thoughtful service and clear communication.
• Identify opportunities to enhance coverage and better protect clients as their needs evolve.
• Respond promptly to client questions and concerns while delivering an exceptional customer experience.
• Develop and maintain positive relationships with insurance carrier underwriters.
• Support New Business Growth:
  • Gather information needed to prepare competitive insurance quotes.
  • Work with producers to identify the best carrier options based on client needs.
  • Prepare applications, proposals, and submission materials accurately and efficiently.
  • Process new business promptly after coverage is bound.
• Manage Your Book of Business:
  • Coordinate renewals and review existing policies to ensure clients have appropriate protection.
  • Recommend coverage improvements and account-rounding opportunities.
  • Process endorsements, policy changes, cancellations, and other service requests.
  • Review policies for accuracy and resolve discrepancies when needed.
  • Aid clients with claims by providing guidance, completing required documentation, and monitoring claim progress.
  • Prepare accurate policy invoicing and documentation.

What You Bring

• 5+ years of Personal Lines insurance experience.
• Missouri Property & Casualty Producer License (required).
• Strong communication and relationship-building skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Confidence working independently while collaborating effectively with teammates.
• Experience with Microsoft Office (Word, Excel, Outlook); experience with AMS360 is a plus.
• A proactive mindset with a passion for continuous learning and finding better ways to serve clients.