Personal Lines Account Manager

Essential Functions

• Respond to phone calls and office visitors requesting changes to existing coverage and new policies; determine acceptability and placement, complete applications or endorsement requests, and collect premiums when applicable; educate clients by explaining coverage and exclusions, as necessary
• Review existing accounts to determine if additional lines of insurance should be solicited and do so by mail and phone; throughout the policy year, continue to solicit increases in coverage or round out accounts through sales to clients at every service contact
• Process renewals and remarket as outlined by the Agency; review renewals to determine if non-standard policies can be rewritten in a standard program; prepare to rewrite applications for business from companies no longer represented; secure and submit required renewal underwriting information, such as credit, Clue, and MVRs
• Generate new business for the agency – take responsibility and ownership for making our business grow and improving/building the relationships with our existing and future customers
• Maintain a working knowledge of all available products to enhance sales ability
• Refer current and prospective clients to the Employee Benefits and Commercial Insurance Departments for solicitation of those lines of business, if applicable
• Rate and quote new and existing coverages through rating systems or websites
• Maintain customers’ accounts on the agency automation system, documenting conversations in the activity log, sending confirmations to the insured, and adhering to all other automation procedures; invoice premium transactions as they occur
• Maintain own follow-up and suspense file on outstanding orders and correspondence; follow-up on all overdue and suspense items; maintain expiration control log; maintain underwriting files in an orderly and up-to-date manner
• Receive and review all cancellations to determine necessary action
• Participate in seminars and other training to maintain required licenses and for knowledge and skill development

Additional Responsibilities

• This job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned, as needs arise, or as required to support the essential functions.
• Specific performance objectives may be developed each year to measure the performance of the tasks and functions listed in this job description.

Qualifications

• 2–4 previous personal lines insurance experience preferred
• Possession of, or the ability to quickly obtain, all licenses as required by the State Department of Insurance
• CISR and other related designation(s) preferred
• A College degree is desirable