Personal Lines Account Manager
About HUB International: HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment, and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry-leading success in Mergers and Acquisitions.
About the role
The Account Manager manages a book of insurance business, acting with a high degree of independent discretion, autonomy, and decision-making. Provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations. Provides a high level of support to Producers and Account Managers in maintaining and expanding business. May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures.
Responsibilities
- Oversee the day-to-day flow of the department, including changes to accounts, mailing of policies, and quoting.
- Make decisions on books of insurance business for which the incumbent is responsible.
- Work closely with Account Managers, Producers, and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures.
- Oversee the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts.
- Acquire understanding of clients’ insurance objectives and critically analyze and compare insurance plans to determine suitability.
- Stay abreast of changes in the insurance industry and other external conditions that may impact clients.
- Make appropriate recommendations to clients in response to those changes independent of manager approval.
- Act as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience-based judgment to resolve.
- Negotiate with underwriters and carriers as needed.
- Troubleshoot claims and billing issues.
- Ensure overall retention of accounts in assigned book of business.
- Develop new business from existing accounts and assigned leads, and contribute to meeting departmental production goals.
- Identify and follow up on cross-selling opportunities when appropriate.
- Manage, organize, and conduct client meetings when necessary.
- Appropriately document conversations with clients and carrier representatives and update all HUB computer systems and automated agency management systems.
- Ensure the accuracy of data in those systems.
- Travel on company business as required.
- Prepare reports for management as required.
- Attend industry-related continuing education training and courses.
- Perform other duties and projects as assigned.
Requirements
- Minimum of a FL 4-40 license; must be willing to obtain 2-20 or 20-44 P&C License if not already completed.
- Current with all necessary CE credits in required lines and states.
- 2-5 years of relevant experience.
- High school diploma or equivalent.
- Ability to work a regular, full-time work schedule at HUB’s facility(s) and travel on business when required.
Skills
- Excellent oral and written English communication skills.
- Superior customer service and problem-solving skills.
- Demonstrated proficiency with computer systems, including Microsoft Office and automated agency management systems.
- Ability to work in a team environment.
Benefits
- Competitive salaries and benefits offerings.
- Medical, dental, and vision insurance, plus voluntary insurance options.
- Health Savings Account funding.
- 401k matching program.
- Company-paid Life and Short-Term Disability Plans.
- Supplemental Life and Long-Term Disability Options.
- Comprehensive Wellness Program.
- Generous PTO Package: Vacation, Holiday, Sick, and Personal Time Off.
- Great work/life balance.
- Employee engagement events.
- Opportunities to learn from colleagues who are among the top talent in the industry.
- Growth potential within a constantly expanding company.
- A rewarding career that helps local businesses in the community.
- Strong community support and involvement through HUB Gives.