Personal Lines Account Manager

WHAT YOU'LL DO

• Manage the day-to-day service needs of a Personal Lines client portfolio
• Advises clients on appropriate insurance coverages, policy changes, and risk reduction strategies
• Proactively identifies coverage gaps and recommends solutions aligned with client needs
• Buils and maintains strong relationships with clients, insurance carriers, and internal team members
• Marks accounts and works closely with carrier partners to secure competitive coverage options
• Ensures accurate and timely data entry, policy processing, and documentation within agency systems
• Responds promptly to client inquiries, policy changes, renewals, and claims support needs
• Supports retention efforts through consistent communication and high-quality service
• Contributes to team goals and supports the agency’s mission, values, and strategic initiatives

WHY DELAND, GIBSON

• We are early adopters of new technology and AI-driven tools, but we also value personal interaction.
• We provide ongoing training, support for insurance designations, and continuing education.
• We have employee-led committees focused on giving back, social activities, client experience, and technology.