Personal Lines Account Manager

Deland, Gibson is a well-established, Five Star Accredited Insurance Agency and proud recipient of the 2024 Silver Winner – Best Agencies to Work For (East) by Insurance Journal. We are committed to delivering exceptional client service while fostering a collaborative and supportive work environment. We are seeking a Personal Lines Account Manager to join our team. In this role, you will serve as a trusted advisor to clients- helping them protect what matters most through proactive service, thoughtful guidance, and strong relationship management. As an integral member of our Personal Lines team, the Account Manager will manage a portfolio of clients, providing day-to-day service, coverage guidance, and risk management support. This role is ideal for someone who is detail-oriented, client-focused, and thrives in a team-based environment. Office Location Openings: Franklin, Worcester, Dennis Port, Westwood, Wellesley & Duxbury WHAT YOU'LL DO: Manage the day-to-day service needs of a Personal Lines client portfolioAdvise clients on appropriate insurance coverages, policy changes, and risk reduction strategiesProactively identify coverage gaps and recommend solutions aligned with client needsBuild and maintain strong relationships with clients, insurance carriers, and internal team membersMarket accounts and work closely with carrier partners to secure competitive coverage optionsEnsure accurate and timely data entry, policy processing, and documentation within agency systemsRespond promptly to client inquiries, policy changes, renewals, and claims support needsSupport retention efforts through consistent communication and high-quality serviceContribute to team goals and support the agency’s mission, values, and strategic initiatives WHAT YOU BRING: 2+ years of experience in Personal Lines insurance (agency experience preferred)Active Property & Casualty licenseStrong knowledge of Personal Lines coverages (home, auto, umbrella, etc.)Excellent communication and relationship-building skillsHighly organized with strong attention to detail and accuracyAbility to manage multiple priorities in a fast-paced environmentProficiency with agency management systems and standard business toolsFamiliarity with Applied Epic preferred WHY DELAND, GIBSON We're early adopters of new technology and AI-driven tools, but we're also the agency where a real person picks up the phone when a client calls- we believe both matter. Good ideas don't get lost here: when you see a smarter way to manage renewals or serve a client, we listen, and if it works, it becomes how we do business. You'll have direct access to agency leadership, real opportunities to grow into new responsibilities, and a team that shows up for each other- not because they have to, but because that's how we work. Benefits Hybrid schedule option, plus Summer Fridays and extended holiday weekendsComprehensive PTO - paid vacation, holidays, and sick time, plus parental leaveHealth, dental, and vision insurance, and a 401(k) retirement planDG University: ongoing training, support for insurance designations, and continuing educationEmployee-led committees- Giving, Social, Client Experience, & Technology About Deland, Gibson: Established in 1900, Deland, Gibson is a Massachusetts insurance agency that has thrived working as a trusted advisor for its client base. Through a handful of subtle name changes over the past century Deland, Gibson has maintained its identity as an industry-leading insurance and risk management advisor.