Personal Lines Account Manager

About the role

OneGroup is a team of more than 200 insurance and risk management professionals operating as one company with one focus and one mission: to serve each client as our one client. OneGroup is one of the fastest growing independent insurance and risk management organizations in the northeast, with team members in 18 locations. The company provides best-in-class client resources while maintaining an entrepreneurial, friendly, and fun environment. A subsidiary of Community Bank, NA (NYSE: CBU), OneGroup is headquartered in Syracuse, NY.

OneGroup's company culture is defined by "The OneGroup Way," which includes:

• Knowledge Development: Professional growth and understanding company workflow processes and the right people to get the job done, adopting a growth mindset in everything.
• Big Picture: Understanding how individual contributions connect to broader goals that make a difference for the client, leveraging talents and attributes of others to create unique solutions.
• Acknowledgement: Recognizing others' contributions, appreciating their strengths, and valuing their work.
• Transparency: An environment that encourages open communication and feedback.
• Bigger Purpose: Enhancing clients' businesses, supporting their mission, and understanding their challenges beyond just providing insurance.

Responsibilities

The Personal Insurance Client Advisor will work in a team environment with all members of the Personal Insurance department, including the sales and management teams, to effectively respond to clients' needs and requests and properly protect their assets.

• Handle a book of business, building relationships with each account and ensuring activities are settled efficiently and accurately.
• Assist clients with policy changes, renewals, and claims processing.
• Advise clients on the company's "value" proposition to emphasize comprehensive coverage over price alone.
• Conduct coverage and exposure reviews with existing clients to ensure adequate coverage at the time of a loss, including outreach to clients with adverse loss experience.
• Contact new clients within 30–45 days of their new business effective date to introduce yourself, address outstanding issues, and confirm preferred communication methods.
• Review potential non-renewal issues with management and discuss eligibility for reinstatement or coverage rewrites with carriers.
• Quote and issue mid-term rewrites as exposures change.
• Review renewal increases over established thresholds, contact incumbent carriers for rate relief options, and discuss findings with insureds. If marketing is necessary, task the Placement Specialist team.
• Contact clients who have cancelled or requested cancellation to determine primary reasons and establish controls to resolicit coverage. Discuss findings with the sales team and management.
• Communicate directly with insurance company underwriters to resolve outstanding or potential issues and protect clients' insurability.
• Document all interactions—including with clients and carriers—(phone calls, emails, face-to-face meetings, letters, etc.) in the company system so any team member can assist the client.