Personal Lines Account Manager

Overview Personal Lines Account Manager Location - Hybrid - Hanover, PA About Alera Group Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service and expertise of local teams to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions. Why Join Alera Group? Collaborate with purpose – Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.Build your career – Expand your expertise through meaningful work, continuous learning, and opportunities across a growing national organization.Make an impact – Help businesses protect what matters most while delivering solutions that support their long-term success. The Opportunity At Alera Group, our Property & Casualty team partners with businesses to identify risks, protect assets, and deliver insurance solutions that support long-term success. As a Personal Lines Account Manager, you'll help build trusted client relationships, deliver exceptional service, and provide proactive guidance that helps clients confidently navigate an evolving risk landscape. Responsibilities Provide professional and timely service to personal lines clients regarding coverage, billing, claims, renewals, and policy changesReview client insurance needs and recommend appropriate coverage solutions based on individual circumstancesProcess endorsements, policy changes, cancellations, reinstatements, and renewals accurately and efficientlyPrepare applications, proposals, binders, and other insurance documentation for new and renewal businessObtain and compare quotes from insurance carriers, including coverage options and pricing for clientsCommunicate with carriers regarding underwriting requirements, inspections, documentation requests, and policy servicingMaintain accurate and detailed documentation within the agency management systemAssist clients with claims reporting, claims follow-up, and communication with carriers as needed Qualifications Required Qualifications Experience in personal lines insurance, client service, account management, insurance agency support, or a related fieldStrong communication, organizational, and relationship-building skillsAbility to manage multiple priorities while delivering exceptional client serviceDetail-oriented approach with the ability to review policies, documentation, and client information for accuracyAbility to work effectively with clients, carriers, producers, account managers, and agency leadershipProficiency with Microsoft Office and agency management systems Licensure Active Property & Casualty Insurance License required Preferred Qualifications Experience working in an independent insurance agency or brokerageExperience supporting personal lines insurance clientsExperience with Applied Epic or other agency management systemsKnowledge of personal insurance products, coverage options, underwriting requirements, and carrier processesProfessional designations such as CISR, CIC, API, AINS, or similar Compensation Salary Range - $45,000-60,000 annually Benefits Eligible colleagues enjoy a comprehensive benefits package including - Medical, dental, and vision insuranceLife and disability coverage401(k)Generous paid time offProfessional development and career growth opportunities Additional Information Work Arrangement This position is Hybrid Remote - This role is primarily remote.Hybrid - This role follows a hybrid work arrangement, combining in-office and remote work based on business needs and manager expectations.In-Office - This role requires regular on-site attendance at the designated office location. Travel Requirements - Occasional travel may be required to support office implementations, training, and collaboration with project teams. hire Ongoing continuing education to maintain active status We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class. Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process. Location Type Hybrid - 3 or more days in office - Office UKG Work location