Personal Lines Account Manager

Job Summary

Acrisure is seeking a Personal Lines Account Manager to support our growing Client Service Center. This position offers a dynamic opportunity to contribute to client success through strategic consultation, effective relationship management, and the innovative use of technology. This role will manage a book of personal insurance clients, focusing on retention, renewals, and growth through consultative service and cross-selling. You'll have the opportunity to build strong client relationships, manage policy servicing, and support clients with coverage strategy and solutions.

Responsibilities

• Serve as the primary contact for assigned clients
• Manage renewals, policy changes, and day-to-day account servicing
• Provide consultative recommendations and tailored insurance solutions
• Identify cross-sell and account rounding opportunities
• Support retention and client satisfaction goals through proactive engagement
• Partner with internal teams and leadership to resolve client issues and improve service delivery
• Promote adoption of digital tools and resources where appropriate
• Deliver high-quality service and support client business needs
• Complete additional projects or duties as assigned

Requirements

• Active P&C license
• Strong communication, interpersonal, and organizational skills with the ability to manage multiple accounts and systems
• Proficiency with Applied Epic or similar agency management system strongly preferred
• Ability to work in a fast-paced environment in collaboration with other team members

Education and Experience

• HS Diploma or equivalent (Bachelor's degree preferred)
• 2+ years of experience in personal lines and/or account management experience

Pay

The base compensation range for this position is $40,000 - $75,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Benefits

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage