Personal Injury Reduction Team Lead (Onsight)

About the Role

We're seeking an experienced Bilingual (English/Spanish) Plaintiff Personal Injury Reduction Team Lead who combines deep operational expertise with strong leadership skills to drive performance, develop team members, and maximize client recoveries. This is a hands-on production leadership role responsible for improving team performance while serving as the department's subject matter expert in reductions, settlement operations, and continuous process improvement. The ideal candidate leads by example, coaches through accountability, and thrives in a high-volume, KPI-driven environment. This is a 100% onsite leadership position in Miami Lakes.

What You'll Do

Leadership & Coaching

• Lead, mentor, and coach a team of Reduction Specialists
• Conduct one-on-one coaching sessions
• Facilitate daily huddles and workflow meetings
• Train new employees
• Reinforce accountability through coaching and performance feedback

KPI & Performance Management

• Monitor team productivity
• Track negotiation outcomes
• Review turnaround times
• Monitor backlog levels
• Analyze dashboards and production reports
• Develop action plans to improve performance

Operational Leadership

• Oversee reductions from assignment through settlement
• Review escalated hospital and provider negotiations
• Review settlement statements
• Ensure compliance with SOPs
• Verify documentation accuracy
• Improve workflow efficiency

Process Improvement

• Identify bottlenecks
• Recommend workflow improvements
• Improve turnaround times
• Partner with Intake, Medical Management, Senior Case Management, and Operations

Client Experience

• Ensure timely communication
• Improve settlement turnaround
• Monitor quality standards
• Resolve escalated client concerns

Performance Expectations

Success in this role will be measured by the ability to:

• Lead a high-performing reductions team
• Improve negotiation outcomes
• Reduce turnaround times
• Meet departmental KPIs
• Reduce backlog
• Improve productivity
• Coach underperforming employees
• Improve quality scores
• Maximize client recoveries
• Maintain high employee accountability

Qualifications

• Minimum 3 years of recent Plaintiff Personal Injury reductions experience within a Plaintiff Personal Injury law firm
• Minimum 1 year of leadership experience leading, coaching, mentoring, or supervising a team
• Experience independently managing the complete reductions lifecycle from assignment through settlement
• Experience negotiating: Hospital liens, Hospital bills, Medical provider balances, Medical bills
• Experience preparing or reviewing settlement statements
• Experience coordinating settlement disbursements
• Experience working in a KPI-driven environment
• Experience coaching employees using KPIs and performance metrics
• Strong knowledge of Litify or Salesforce-based legal systems
• Excellent organizational, communication, and leadership skills
• Fluent in English and Spanish
• Ability to work onsite Monday through Friday in Miami Lakes

Preferred Qualifications

• Previous Team Lead or Supervisor experience
• Experience managing dashboards
• Experience reviewing quality audits
• Experience onboarding new employees
• Experience creating SOPs
• Experience improving workflow efficiency
• Experience managing backlogs

Benefits

Eligible employees enjoy a competitive benefits package, including:

• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Short-Term Disability
• Long-Term Disability
• Supplemental Insurance Options
• 401(k) with Company Match
• Paid Time Off
• Employee Assistance Program (EAP)