Personal Cruise Consultant (Virtual)

Holland America Line is hiring motivated, people-focused Outbound Personal Cruise Consultants to help guests plan unforgettable vacations from the comfort of your home.

About the role

If you’re energized by sales, enjoy building guest relationships, and want a career with strong earning potential, this is an excellent opportunity. You’ll work warm leads from a guaranteed database of interested guests and build long-term relationships that fuel repeat and referral business.

• Warm leads provided — you’ll connect with guests who have already expressed interest in cruising.
• High earning potential — first-year agents average ~$50K, top performers reach $80K, and experienced consultants earn $65K–$100K+.
• Relationship-driven work — help guests plan memorable vacations while building lasting connections.
• Fully remote — enjoy a professional career from home with company-provided equipment.
• Real growth opportunities — structured training, support, and strong earning progression as your book of business expands.
• Amazing travel perks — discounted cruises and benefits for you and your family.
• Supportive, team-oriented culture — be part of a respected brand that values service, teamwork, and doing the right thing.

Responsibilities

• Make 70+ outbound calls and 100+ emails per day
• Engage warm leads and build long-term relationships that drive repeat and referral business
• Sell consultatively using strong listening and discovery skills
• Manage your book of business and encourage repeat bookings
• Meet or exceed daily and monthly sales metrics

Requirements

• Minimum 1 year of sales experience (3+ years outbound preferred)
• Strong communication and relationship-building skills
• Ability to multitask in a fast-paced sales environment
• Comfortable with computer systems, phone software, and CRM tools
• A driven, high-energy mindset and desire to exceed goals

Schedule

Training: Monday–Friday, 8 AM–4:30 PM PST (5 weeks starting October 2026)
Post-training: 8-hour shift between 7 AM–6 PM PST, Monday–Friday
Weekends as needed

Remote Work Requirements

• High-speed Cable or Fiber internet (no satellite or mobile)
• Minimum speeds: 50 Mbps down / 12 Mbps up
• Must use a hardwired Ethernet connection (Wi-Fi not compatible)
• Quiet working environment
• Not eligible for candidates residing in: AR, CA, CT, DE, HI, ME, MN, NH, NY, OK, OR, SD, VT, WA, WV, WY.

Benefits

• Travel privileges for you and your family
• Health benefits
• 401(k)
• Employee Stock Purchase Plan
• Training, development, and tuition assistance