Personal Cruise Consultant Int

Job Summary

Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.

Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.

Buys in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.

Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.

Participates in department approved mass e-mail campaigns targeting specific guests' profiles.

Education

High School Diploma or equivalent

Bachelor's degree in Marketing, Business Administration or related field preferred

Experience

Minimum one year of sales experience; 2 years sales experience preferred.

Cruise sales a plus.

Knowledge & Skills

Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally.

Maintain strong working knowledge of Norwegian Cruise Line's products, including the current fleet and ship itineraries.

Must be able to multi-task and work in a high energy sales environment that is goal/quota driven.

Adherence to strictly enforced dress code required.