Personal Cruise Consultant

About the role

Holland America Line is hiring motivated, people-focused Outbound Personal Cruise Consultants to help guests plan unforgettable vacations from the comfort of your home. If you’re energized by sales, enjoy building guest relationships, and want a career with strong earning potential, this is an excellent opportunity.

Responsibilities

• Make 60+ outbound calls and 100+ emails per day
• Engage warm leads and build long-term relationships that drive repeat and referral business
• Sell consultatively using strong listening and discovery skills
• Manage your book of business and encourage repeat bookings
• Met or exceed daily and monthly sales metrics

Requirements

• Minimum 1 year of sales experience (3+ years outbound preferred)
• Strong communication and relationship-building skills
• Able to multitask in a fast-paced sales environment
• Comfortable with computer systems, phone software, and CRM tools
• A driven, high-energy mindset and desire to exceed goals

Qualifications

• Not eligible for candidates residing in: AR, CA, CT, DE, HI, ME, MN, NH, NY, OK, OR, SD, VT, WA, WV, WY

Skills

• Outbound calling and email outreach skills
• Consultative selling techniques
• CRM proficiency

Benefits

• Travel privileges for you and your family
• Health benefits
• 401(k) plan
• Employee Stock Purchase Plan
• Training, development, and tuition assistance

Pay

• First-year performers typically earn around $50K, with top performers reaching $80K. Experienced consultants earn $65K–$100K+

Schedule

Training starts September 8, 2026. Training: Monday–Friday, 8 AM–4:30 PM PST (8 weeks). Post-training: 8-hour shift between 7 AM–6 PM PST, Monday–Friday. Weekends as needed.

Remote Work Requirements

• High-speed Cable or Fiber internet (no satellite or mobile)
• Minimum speeds: 50 Mbps down / 12 Mbps up
• Must use a hardwired Ethernet connection (Wi-Fi not compatible)