Personal Care Attendant Supervisor

About the role

THIS IS A TEMPORARY 3-MONTH ASSIGNMENT, BUT MAY BE EXTENDED AS NEEDED.

Essential Job Functions

• Collaborates with the Center Manager and/or Personal Care Attendant (PCA) Manager to create and modify discipline specific and quality standards for care, ensuring that standards bear alignment with best practices, PACE policies and procedures, and the Centers of Medicare and Medicaid (CMS) guidelines.
• Manages schedules, training, and evaluations for the PCA’s.
• Visits participant homes to evaluate PCA performance, while providing training and guidance to PCA’s to develop and facilitate PCA orientation.
• Collaborates with interdisciplinary team (IDT) to create a plan of care for PACE participants.
• Aids in the creation of measurable PCA care plan goals and documents interventions and evaluation outcomes.
• Participates as PCA representative at Care Planning meetings and at IDT meetings when participant’s PCA or other caregivers are not able to attend.
• Sends PCA appraisal and service delivery reports to Center Manager while assisting with expedient corrective action and or referrals.
• Aids in the requisition and placement of PCAs for participants.
• Takes calls from PTP and PCA when PCA schedule changes occur and works to coordinate alternative coverage as needed.
• Promotes community-based health action.
• Collaborates with all departments to make decisions appropriate to support the mission of Innovative Integrated Health.
• Promotes a positive culture of accountability in meeting established agency goals of providing quality participant care through appropriate utilization of staff.
• Maintains confidentiality regarding participant, staff, contractor, and organizational information.
• Attends and participates in staff meetings, in-services, projects, and committees as assigned.
• Adheres to and supports the center’s practices, procedures, and policies including assigned break times and attendance.
• Accepts assigned duties in a cooperative manner; and performs all other related duties as assigned.
• Be flexible in schedule of hours worked.
• May require use of personal vehicle.

Job Specific Duties

• Able to demonstrate strong organizational and supervisory skills.
• Strong verbal, written, and presentation skills.
• Ability to perform and prioritize multiple functions and tasks.
• Ability to deal with ongoing change.
• Aid in monthly, quarterly and annual evaluations of Personal Care Attendants, including on-site visits for observation and evaluation of care delivery.
• Promote inter-agency and intra-agency communication to assure appropriate participant care.
• Enforce Homecare services in compliance with Innovative Integrated Health philosophy, policies and procedures; in accordance with Federal and State licensing laws and regulations.
• Maintain current knowledge through attendance at in-services and continuing education programs.
• Aid in the implementation and oversight of Innovative Integrated Health Homecare performance improvement plan.
• Maintain respectful and professional conduct in the participant’s home and at PACE site.
• Follows and abides by Innovative Integrated Health policies and produces as established.
• Perform PCA duties as needed or assigned.

Qualifications

• Knowledge, Skills, and Abilities:
• Excellent planning and supervision abilities.
• Ability to work effectively and harmoniously with staff, elderly, public and private agencies, governmental officials, providers of services, and peers.
• Energetic, well organized, dependable, flexible, and resourceful.
• Effective oral and written communication skills.
• Working knowledge of Microsoft Office Applications: Word, Excel and PowerPoint.
• Is medically cleared for communicable diseases and has all immunizations up-to-date before engaging in direct participant contact.

Experience

• Minimum of one (1) year of documented experience working with a frail or elderly population.
• Minimum of three (3) years of supervisory experience.

Education and Certification

• High School Graduate or completion of a GED program required.
• Associate degree or equivalent years of relevant work experience required.
• CPR certification.

Core Values

• CARE is central to what we do, prioritizing the well-being, dignity, and independence of our senior participants.
• COMPASSION in every interaction, ensuring kindness, empathy, and understanding guide our care.
• CULTURE that reflects the diverse backgrounds of those we serve and fosters a workplace where every team member feels supported, valued, and empowered to grow.
• COMMUNITY that fosters connection, belonging, and support for participants and their families.
• COMMITMENT to quality improvement, innovation, and delivering healthier outcomes.