Personal Care Attendant - P

About the role

The Personal Care Attendant (PCA) Coordinator provides administrative support to the Home Care Department to ensure efficiency. This role supports PCAs in their training and development, coordinates their schedules, and ensures compliance with best practices and regulatory requirements.

Responsibilities

• Provide support to PCA through coordination of their training and development to ensure participants’ needs are met.
• Aid in coordinating/conducting training including PCA orientation, activities of daily living, and provide on-going resources to PCAs as it relates to at-home support.
• Ensure the plan of care for PACE participants is met by providing administrative support.
• Attend Inter Disciplinary Team (IDT) as proxy for PCA Supervisors/Managers, as needed.
• Follow-up with Personal Care Attendants (PCA) pending completion of compliance training and other scheduling assignments.
• Maintain communication with participant’s family and caregivers to ensure that participant’s needs are acknowledged and reported accurately to PCA Supervisor and/or Manager.
• Assist with the workflow for placement of PCAs to participants.
• Avoid schedule changes to PCA’s and work with PCA Supervisor/Manager to coordinate alternative coverage as needed.
• Promote compliance within the Home Care Department as directed by PCA Supervisor/Manager.
• Promote a positive culture and collaborate with all departments to support the mission of Innovative Integrated Health.
• Provide administrative support to the Home Care department such as but not limited to filing/organizing documents, updating logs, conducting audits, and coordinating meetings as needed.
• Maintain confidentiality regarding participant, staff, contractor, and organizational information.
• Attend and participate in staff meetings, in-services, projects, and committees as assigned.
• Adhere to and support the center’s practices, procedures, and policies including assigned break times and attendance.
• Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.
• Be flexible in schedule of hours worked.
• May require use of personal vehicle.

Job Specific Duties

• Able to demonstrate strong organizational skills.
• Strong verbal, written, and presentation skills.
• Ability to perform and prioritize multiple functions and tasks.
• Ability to deal with ongoing change.
• Able to communicate verbally with an excellent comprehension of the English language.
• May require use of personal vehicle.

Qualifications

• Knowledge, Skills, and Abilities:
  • Excellent planning and time management abilities.
  • Ability to work effectively and harmoniously with staff, elderly, public and private agencies, governmental officials, providers of services, and peers.
  • Energetic, well organized, dependable, flexible, and resourceful.
  • Effective oral and written communication skills.
  • Working knowledge of Microsoft Office Applications: Word, Excel and PowerPoint.
• Experience:
  • Minimum of one (1) year of documented experience working with a frail or elderly population.
  • Previous experience as a Personal Care Attendant/Caregiver preferred.
• Education and Certification:
  • High School Graduate or completion of a GED program required.
  • CPR + First Aid certification.
  • Is medically cleared for communicable diseases and has all immunizations up-to-date before engaging in direct participant contact.

Core Values

• CARE: Central to what we do, prioritizing the well-being, dignity, and independence of our senior participants.
• COMPASSION: In every interaction, ensuring kindness, empathy, and understanding guide our care.
• CULTURE: Reflects the diverse backgrounds of those we serve and fosters a workplace where every team member feels supported, valued, and empowered to grow.
• COMMUNITY: Fosters connection, belonging, and support for participants and their families.
• COMMITMENT: To quality improvement, innovation, and delivering healthier outcomes.