Personal Banking - Associate Banker

About Us

It starts with our culture. Common sense has never been common. If it were, the world would be a different place—things would run smoothly and on time, people would do what they say and say what they do, and everything would be fair without unnecessary small talk. Banks would only sell you what you need. When a banker looks at a client, they wouldn’t just see a number; they’d see a dad, a mom, a graduate, or a business owner. Our Bankers understand the complexities of people’s lives and offer simple solutions. That's the foundation of our values: Relationships. Fairness. Simplicity®.

When you choose our company, you have an opportunity to make an impact beyond our walls. We are committed to Equity, Diversity, and Inclusion. Through banking relationships, investing, grants, and volunteerism, we promote the growth, revitalization, and sustainability of the communities we serve. We believe these efforts are essential to building and sustaining a successful organization and a positive, results-driven culture. We strive for all associates to feel welcome and empowered at work.

This position is ideal for someone looking to build a career in finance. We provide training and coaching throughout your onboarding experience and on the job. As you demonstrate success, there will be opportunities for advancement within our organization.

Responsibilities

• Work as an individual contributor at a steady, even pace without heavy dependence on other team members to achieve results.
• Operate in a role with clear direction, established processes, and expectations.
• Provide support and service in an environment free from competition.
• Deliver detailed and accurate work by adhering to specific guidelines.
• Actively participate in maintaining guidelines, structure, and established policies while working with and for others.
• Meet and provide exceptional service to a diverse audience, including introducing clients to new products, services, and digital solutions.
• Process account transactions while assisting clients and working toward individual and banking center-specific sales and service goals.
• Assist other departments as needed, build rapport with clients and fellow associates, and treat others with respect and consideration regardless of status or position.

Requirements

• High school diploma or equivalent.

Desired Skills

• Previous banking, cash handling, or financial service experience.
• 6+ months of demonstrated successful sales experience.
• Bilingual language skills.
• Passionate and motivated self-starter.
• Passion for educating clients on banking products and digital technologies.
• Strong work ethic and ability to complete work accurately.
• Ability to think logically to analyze situations and make sound decisions.
• Ability to handle multiple tasks simultaneously.
• Capacity to work with multiple computer and software systems.
• Ability to calculate figures such as cash back and percentages.

Work Environment

• Culture that values people as our greatest asset and prioritizes clarity and simplicity for associates and clients.
• Decisions are made efficiently, fairly, and locally, with success tied directly to the communities we serve.
• Commitment to meritocracy and supporting associates in growing within their roles.
• Ability to grasp, push, pull, lift, bend, raise, and hold hands and arms overhead may be required for certain tasks.
• Flexible scheduling as business needs allow, with occasional overtime (typically no more than 5%).

Benefits

• Eligibility to participate in a scorecard-based incentive plan, which can significantly increase overall compensation (earned monthly based on performance).
• Comprehensive benefits package including insurance, 401k, and an associate stock purchase program.
• Paid time off and associate banking perks.

The Bank is committed to providing reasonable accommodations to qualified applicants and associates to enable them to complete the application process or perform essential job functions. Applicants must be legally authorized to work in the United States, with verification required at the time of hire.