Personal Banker Westover Hills

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company’s success. This position is based in San Antonio, Texas at the Westover Hills branch. Bilingual Spanish is preferred.

About the role

As a Personal Banker, you will strengthen customer relationships through a defined sales process, engaging customers in conversations to identify appropriate financial solutions. This role is within PNC's Retail Branch Banking Network and operates in-office, promoting a collaborative and supportive culture.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve financial wellbeing.
• Collaborate with ecosystem partners to grow the customer's share of wallet and drive new revenue.
• Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement.
• Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
• Leverage ecosystem partnerships and community centers of influence to acquire, expand, and retain relationships.
• Perform lobby engagement activities to connect with customers and position PNC products.
• Educate customers on managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
• Manage risk through adherence to policies and procedures, demonstrating sound judgment.
• Participate in branch daily operations, ensuring efficiency and accuracy.

Qualifications

• Typically requires an Associate’s degree or equivalent, plus related experience or product knowledge. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience (including military service) may be considered.
• 3+ years of relevant experience.

Skills

• Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.

Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Benefits

• Medical, prescription drug, dental, and vision coverage (with Health Savings Account feature).
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully-paid programs.
• Wellness program with financial incentives.
• Paid time off, including maternity/parental leave, up to 11 paid holidays, 9 occasional absence days, and 15-25 vacation days annually (depending on career level and years of service).