Personal Banker - Universal (Vail)

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company’s success. This role is based in Vail, CO, and operates in-office within PNC's Retail Banking organization.

About the role

Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve financial wellbeing, collaborates with ecosystem partners to grow customer share of wallet, and positions PNC solutions to drive new revenue and loyalty.

Responsibilities

• Drives proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement to elevate client loyalty.
• Delivers a full PNC conversation with every client interaction to identify appropriate solutions.
• Leverages ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Creates customer loyalty and grows share of wallet through a differentiated customer experience.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Educates customers on options for managing financial transactions using technology, tools, and resources.
• Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
• Manages risk through adherence to policies and procedures, demonstrating sound judgment within established limits.
• Participates in branch daily operations, ensuring efficiency and accuracy.

Requirements

• Typically requires 3+ years of related experience or product knowledge.
• Associate’s degree or equivalent; in lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
• Preferred skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Preferred competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
• PNC does not provide sponsorship for employment visas or participate in STEM OPT for this position.

Pay

Base Salary: $45,375.00 – $75,625.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive-eligible, with payment based on company, business, and/or individual performance.

Benefits

• Medical/prescription drug coverage (with Health Savings Account feature), dental, and vision options.
• Employee and spouse/child life insurance; short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account; back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Robust wellness program with financial incentives.
• Paid time off: maternity/parental leave; up to 11 paid holidays; 9 occasional absence days; 15–25 vacation days (depending on career level and years of service).