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Jobs · Finance · Colorado

Personal Banker - Universal (Parker and Main St)

PNC · Parker, CO · 1 mo ago
On-siteFinance$45k–$76k/yrFull-time

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company’s success. This role is based in our Parker and Main St. location. PNC is an in-office company that encourages candidates to connect with their recruiter and hiring manager to understand workplace expectations.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

About the role

As a Personal Banker - Universal within PNC's Retail organization, you will acquire and deepen the branch customer base through proactive sales and service activities. You will manage the customer experience by identifying opportunities to improve financial wellbeing, collaborate with ecosystem partners to grow customer share of wallet, and position PNC solutions to drive new revenue and customer loyalty.

Responsibilities

  • Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales, teller interactions, appointment setting, and effective lobby engagement to elevate client loyalty.
  • Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
  • Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
  • Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
  • Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
  • Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
  • Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
  • Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and heightened scrutiny to identify and avoid loss.
  • Participate in branch daily operations, ensuring they are completed efficiently and accurately.

Requirements

  • Customer Focus: Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in business decisions.
  • Managing Risk: Assessing and effectively managing risks associated with business objectives to adhere to PNC’s Enterprise Risk Management Framework.

Qualifications

  • Typically requires an Associate’s degree or equivalent, plus related experience or product knowledge. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
  • 3+ years of relevant experience.
  • Preferred skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
  • Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
  • Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Pay

Base Salary: $45,375.00 – $75,625.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive-eligible, with payment based on company, business, and/or individual performance.

Benefits

  • Medical, prescription drug, dental, and vision coverage (with Health Savings Account feature).
  • Employee and spouse/child life insurance.
  • Short- and long-term disability protection.
  • 401(k) with PNC match, pension, and stock purchase plans.
  • Dependent care reimbursement account.
  • Back-up child/elder care.
  • Adoption, surrogacy, and doula reimbursement.
  • Educational assistance, including select fully paid programs.
  • Robust wellness program with financial incentives.
  • Paid time off, including maternity/parental leave, up to 11 paid holidays, 9 occasional absence days, and 15–25 vacation days per year (depending on career level and years of service).

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