PERSONAL BANKER (TRAVEL) - HEADQUARTERS

Essential Responsibilities

• Process and validate a variety of financial transactions, including accepting and dispensing cash, cashing checks and other instruments, and maintaining accurate records of same.
• Communicate with customers and potential customers to gather information for the evaluation of needs and recommending STAR’s products and services to fit those needs.
• Accept loan, credit card, and other payments.
• Accurately balance and maintain cash drawer.
• Provide superior customer service.
• Initiate new accounts.
• Evaluate and respond timely to customer issues, through direct personal action or referral to proper source.
• Provide customers with account-based information and assist with other services.
• Maintain and update knowledge relating to bank products, services and procedures.
• Adhere to and apply all operational policies and procedures.
• Complete annual compliance training.

Skills Needed

• Ability to identify and recommend customer solutions.
• Ability to provide superior customer service.
• Strong attention to detail with accuracy in processing.
• Strong organizational skills.
• Strong oral and written communication skills.
• Strong critical thinking and problem-solving skills.
• Ability to perform required duties and to keep current on product and service offerings.
• Ability to align with STAR’s Core Values and Brand Behaviors.
• Proficiency in computer skills, including Windows-based systems.

Qualifications

Selected candidates are intended to become a Personal Banker II after 90 days of employment and must complete all certification requirements.

Benefits

• Competitive Pay and Bonus Program
• 401k (with employer match)
• Generous Paid Time off including 11 1/2 holidays.
• Eligibility of benefits are determined by employment status classification and may be discussed during the interview process.

Schedule

The Personal Banker role requires approximately 38.5 hours per week, scheduled between 8:30am and 5:15pm, Monday through Friday, with a rotating Saturday shift from 8:45am to 12:15pm. On weeks you're scheduled to work Saturday, you'll receive a shortened workday that week.

Travel Expectations

Assignments or training sessions may be held at various locations, such as Marion, Fishers, and Fort Wayne.