PERSONAL BANKER - SALINA

Bank Of The Plains is looking for a full-time Teller/Personal Banker at our Salina location. Our success as a bank is sustained by superior customer service and professionalism; we rely on our representatives to set the bar high with a friendly, professional, and accurate banking experience.

About the role

This is an excellent opportunity for someone with good communication, a commitment to quality, and a desire to grow in their career. The Personal Banker role encompasses everything from helping customers with simple transactions to opening new accounts and more.

Schedule

Full-time, 40 hours per week, Monday – Friday with a Saturday morning rotation.

Responsibilities

• Provides exceptional customer service to internal and external customers by accurately and courteously addressing questions and processing requests.
• Performs as a team member in allocating and coordinating branch workflow; assists co-workers with questions as needed.
• Answers incoming telephone calls; determines the purpose of calls; answers customer inquiries or appropriately forwards calls.
• Refers complicated questions, matters, and upset customers to the appropriate person.
• Assists with processing night drop items each morning.
• May be responsible for bank opening/closing.
• Promotes the bank’s products and services; consistently cross-sells bank products at every opportunity.
• Accepts all deposits, verifies cash, and endorsements.
• Follows proper procedures for cashing checks, including receiving proper authorization from a loan officer if necessary.
• Provides additional customer service including issuing cashier’s checks, money orders, stop payments, conducting customer research, and assisting customers with questions or concerns.
• Interviews customers to obtain information and explains available financial services such as savings and checking accounts, Certificates of Deposit, ATM, and Visa debit cards.
• Processes opening of new accounts and provides proper documentation and disclosures, including checking, savings, Certificates of Deposit, etc.
• Maintains accounts, including making address changes; closes accounts as requested by customers.
• Scans in daily work and checks daily work.
• Assists customers with Business Online Banking, Mobile Banking, and Online Banking.
• Resets passwords for Internet banking customers if applicable.
• Assists with ordering debit cards and ATM cards.
• Researches customer account issues.
• Assists with balancing cash daily for the ATM, teller drawer, and vault.
• Assists with adding money to the ATM.
• Assists supervisor with weekly audits of the ATM and vault.
• Assists with various branch tasks such as branch errands, going to the post office, branch organization, and other daily items.
• Generates monthly reports as requested; responsible for sending letters to customers regarding accounts.
• Assists with training new employees as requested.
• Serves as backup for other employees as needed.
• Attends bank-related training as required by management.

Benefits

• Health, Dental, and Vision Insurance
• Life Insurance
• Long Term Disability Insurance
• Flexible Spending Accounts for health and dependent childcare expenses
• 401K Plan
• Paid Vacation
• Paid Holidays
• Volunteer time
• Employee Assistance Program