Personal Banker SAFE Act, Bilingual Mandarin Speaking Preferred, Arcadia-Downtown Branch, Officer

Responsibilities

• Work with business credit requests less than $250K, recognize/refer larger lending opportunities and cross sell treasury and related small business products
• Build referral business opportunities through Centers of Influence (COIs) and the Member Get Member (MGM) Program
• Implement strategies to grow the small business client base and develop appropriate sales plans
• Deliver client services, outbound calls, and inbound calls to acquire new relationships and deepen existing relationships
• Coach and guide Tellers and other branch staff on products and special programs, identifying client needs, and providing appropriate referrals
• Identify transaction needs of clients, educate them on all service and digital channels, and leverage technology/marketing tools to uncover opportunities and present product offers/financial solutions
• Adequately assess risks when making business decisions, ensuring compliance with Citibank policies, standards, and procedures

Qualifications

• 0-2 years of relevant experience
• Previous banking, retail, or sales experience preferred
• Knowledge of Smart Banking tools and technologies
• NMLS registration; Safe Act compliant
• Clear and concise written and verbal communication skills