Personal Banker - Pflugerville

About the role

As a Personal Banker at UFCU, you serve as a trusted ambassador of the organization’s core values. You deliver exceptional member service by accurately processing transactions, answering questions, and resolving account‑related issues of moderate complexity. Through an interactive, consultative interview process, you proactively identify members’ financial needs, recommend appropriate solutions, and support members in achieving their financial goals. You also contribute to business development efforts by engaging in external events and community activities, and support branch operations through a variety of established activities and processes.

Responsibilities

• Provide prompt, courteous, and accurate service to members in accordance with UFCU’s values.
• Respond to and resolve member needs and service requests.
• Open consumer deposit accounts and Certificates of Deposit.
• Read and review credit reports with members.
• Process loan applications, financial transactions, and other service requests.
• Assess and anticipate member needs, and refer members to appropriate business partners.
• Provide notary and safe deposit box services.
• Assist with fraud disputes.
• Complete opening and closing procedures.
• Host tables, participate in events, and attend Select Employer Group (SEG) events.
• Connect members with internal business partners to help problem‑solve.
• Adhere to all company policies, procedures, and business ethics codes.
• Provide smooth onboarding experiences and digital tool adoption.
• Complete required regulatory training as assigned.
• Maintain strict compliance with all applicable laws, regulations, and internal controls, including the Bank Secrecy Act, Anti‑Money Laundering, USA PATRIOT Act, OFAC, and Fair Lending regulations.

Requirements

• High School Diploma or GED.
• Minimum 6 months of experience in customer service and working in a team environment.
• Consultative sales experience.
• Preferred: Bilingual in English and a second language.
• Preferred: Financial institution experience.
• Preferred: Lending experience.
• Preferred: Experience working in a fast‑paced, high‑volume environment.

Skills

• Ability and desire to gain knowledge and skills in all personal banking areas, including Total Member Experience (TME), the ADAPT model, and UFCU products and services.
• Exceptional member service provider.
• Strong understanding and ability to communicate the “UFCU Way.”
• Strong ability to understand and adhere to financial institution compliance requirements.
• Extensive understanding of credit union products and services.
• Ability to navigate multiple systems efficiently.
• Ability to read, analyze, and explain credit reports.
• Basic knowledge of the mortgage process.
• Ability to manage lobby management software.
• Ability to research and identify resources leading to member success stories.

Competencies

• Member Obsession – puts themselves in the member’s shoes, looks for friction points, makes interactions personalized and easy.
• Performance Excellence – sets standards for elevated quality, takes responsibility, conducts continuous improvement.
• Innovation – challenges current thinking, approaches change with a positive mindset.

Work Environment

Physical Demands: Frequent sitting; use of hands to finger, handle, or feel; use of hands and arms to reach; extensive computer use requiring close, distance, peripheral vision, and focus adjustment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment: Periodic stressful conditions; direct exposure to possible robbery; occasional adjusted work schedule, overtime, and evening/weekend hours; occasional relocation to another branch; public‑contact position requiring professional appearance; frequent computer use at a workstation up to two hours at a time; moderate noise level.