Personal Banker - Palomar

Summary Description

Provides excellent customer service, ensuring that all customer needs are met. Responsible for actively promoting, selling, cross-selling and referring the bank’s products and services to prospective and existing customers.

Essential Functions

• Consistently executes City’s phone, platform, and CSR service standards to provide excellent customer service
• Displays a positive and professional attitude at all times
• Actively promotes and sells the bank’s products and services to prospective and existing customers by using City’s customer conversation model to uncover customer needs
• Maintains an up to date working knowledge of the bank's products and services
• Assists customers with routine maintenance and complex service issues; sees through to completion
• Assists customers with loan applications, recommends appropriate loan structure, gathers required documents, submits package to retail loan department and closes retail loans as needed
• Mets minimum individual production levels for retail loans, checking accounts and mortgage referrals; actively contributes to branch goals
• Develops and maintains customer relationships; actively seeks referral resources from existing customers
• Sets and maintains centers of influence for new referral business
• Refers customers to other departments and business partners appropriately
• May act as primary branch contact in absence of Branch Manager
• Maintains a general knowledge of the competitive environment
• Completes all required training within predetermined time limit
• Adheres to all bank regulatory, audit, and compliance policies and procedures

Position Requirements

• High school diploma or equivalent
• 2+ years of demonstrated sales and service skills
• 2+ years of customer service experience
• Prior retail loan experience
• 2+ years of banking experience preferred
• Ability to multi-task, organize and prioritize to ensure excellent customer service
• Displays professional dress and demeanor
• Personal computer proficiency

Critical Skills / Expertise

• Excellent customer service and sales skills
• Strong leadership skills
• Excellent oral communication skills
• Knowledge of the bank’s operations, policies and procedures