Personal Banker - Neck Road

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company, honored to consistently be named a Top Workplace by our Associates. We Stand For Service® is more than part of our name — it's our mission and purpose.

Responsibilities

• Provide products and services to enhance customer relationships
• Get to know customers, understand and educate them regarding their financial needs
• Recommend appropriate products and services through in-person interactions and outbound calling
• Open new accounts and submit loan applications
• Comply with bank policies, procedures, and regulatory banking requirements
• Resolve customer service issues and perform account maintenance
• Recommend and promote the bank's digital banking services
• Assist customers with teller transactions
• Process various transactions in a timely, efficient, accurate, and friendly manner

Training

We provide a continuous learning environment, challenging work, and opportunities for advancement. Personal Bankers receive a series of classroom and hands-on experiences at various banking offices over a 4–6 month training period. Training covers applications for transaction processing and account opening, referral techniques, customer service, relationship building, and methods to make the best product and service recommendations to expand the branch's customer base.

Schedule

Full-time, 40 hours per week with a flexible rotating weekly schedule. Requires 2–3 Saturdays per month (Saturday hours 9 AM–1 PM). Weekday hours are Monday–Friday, 8 AM–6 PM. Schedule may change based on business needs.

Qualifications

• High School Diploma or equivalent required
• At least one year of face-to-face customer service experience
• One year of previous banking experience required
• Previous cash handling experience required
• Prior consultative sales experience required
• Proven ability to work with customers in an enthusiastic manner
• Previous retail sales experience strongly preferred
• Proven attention to detail
• Ability to use and learn multiple banking and software programs
• Proven excellent customer service