Personal Banker- Moorestown, NJ

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company, consistently named a Top Workplace by our Associates.

About the role

WSFS Bank's Personal Bankers are responsible for providing products and services to enhance customer relationships. The role involves getting to know customers, understanding and educating them regarding their financial needs, and recommending appropriate products and services through in-person interactions and outbound calling efforts. This position includes opening new accounts, submitting loan applications, and ensuring compliance with Bank policies, procedures, and regulatory requirements.

Personal Bankers resolve customer service issues, perform account maintenance, and promote the Bank’s digital banking services. They assist customers with teller transactions, processing various transactions in a timely, efficient, accurate, and friendly manner.

We provide a continuous learning environment with challenging work and opportunities for advancement. Training spans 4-6 months, covering transaction processing, account opening, referral techniques, customer service, and relationship-building methods.

Responsibilities

• Provide products and services to enhance customer relationships.
• Educate customers on financial needs and recommend appropriate products/services.
• Open new accounts and submit loan applications.
• Comply with Bank policies, procedures, and regulatory requirements.
• Resolve customer service issues and perform account maintenance.
• Promote and assist with the Bank’s digital banking services.
• Process teller transactions accurately and efficiently.
• Use relationship-building and referral techniques to expand the branch’s customer base.

Requirements

• High School Diploma or equivalent.
• At least one year of face-to-face customer service experience.
• Previous cash handling experience.
• Prior sales experience.
• Proven ability to work with customers in an enthusiastic manner.
• Previous experience in a retail sales environment is strongly preferred.
• Proven ability for attention to detail.
• Ability to use and learn multiple banking and software programs.
• Excellent oral and written communication skills.
• Ability to market Bank products and services.
• One year of previous banking experience preferred.

Must be legally authorized to work in the United States without employer-sponsored visa support.

Schedule

Full-time, 40 hours per week with a flexible rotating weekly schedule. Typical hours: Monday - Friday, 8 AM – 6 PM, and Saturday 9 AM – 1 PM. Requires 2-3 Saturdays per month; schedule may change based on business needs.

Pay

Salary range: $37,440 - $52,800. Individual base pay may vary based on experience, skills, education, geographic location, and other business needs. Eligible Associates may receive discretionary and formula-based incentive and retention awards.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan.
• Life, accident, and disability insurance.
• Flexible spending accounts (FSAs) and health savings accounts (HSAs).
• Wellness programs.
• Paid parental leave and military leave.
• Vacation, sick leave (in accordance with state laws), and paid holidays.

Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on location and employment status. For more details, visit WSFS Bank Careers.