Personal Banker - Magnolia, TX

About the Role

The Personal Banker plays a dual role within the banking center by providing both Teller and New Account services. This position requires delivering high-quality customer service and a positive banking experience for all customers.

Responsibilities

New Accounts Duties

• Be well-versed in the Bank’s available products and services.
• Open and close accounts in the Business Process Manager software, including personal and business checking, savings, IRAs, and Certificates of Deposit.
• Discuss new account documentation with customers.
• Order checks and debit cards.
• Prepare documentation for new accounts under the Bank’s CIP/BSA policies.
• Follow up on requests from clients and loan officers in a timely manner.
• Deposit funds received from customers and provide receipts.
• Execute wire transfers.
• Provide information to current and prospective customers regarding interest rates, account charges, and other pertinent account details.

Teller Duties

• Operate and maintain a cash drawer, processing deposits, withdrawals, transfers, loan payments, and cashing checks.
• Maintain accurate details of each transaction.
• Prepare daily general ledger entries.
• Perform vault functions as necessary.
• Assist with daily balancing of the coin machine.
• Assist existing and potential customers with product and service inquiries.
• Balance teller drawer daily.
• Verify accuracy of posted transactions.
• Promote and cross-sell the Bank’s products and services.
• Resolve customer problems and maintain positive relations with all contacts.
• Comply with all department and company policies and procedures.

Other Responsibilities

• Support and promote the Bank’s Vision, Mission, Core Values, organizational structure, policies, and procedures.
• Demonstrate excellent communication, analysis, observation, and decision-making skills.
• Work effectively in high-pressure situations and a stressful atmosphere while remaining composed.
• Comply with federal and state regulations as well as all established Bank policies and procedures.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• At least one year of banking experience working in new accounts, as a teller, or in lending.
• At least six months of cash handling experience.
• Strong customer relations and interpersonal skills.
• Ability to type, use a computer efficiently, and use a 10-key calculator.
• Proficiency with Microsoft Office Suite.
• Ability to handle large quantities of currency while maintaining accuracy.
• Good problem-solving skills, solid decision-making, and effective communication.
• Ability to prioritize and organize work activities.
• Mental concentration for handling frequent interruptions in a fast-paced environment.
• Ability to stand for most of the workday and lift, carry, or move heavy boxes or bags of currency and coin, weighing up to 25 pounds.
• Flexible schedule, including working Monday through Saturday and at any of the bank’s locations as needed.
• Must be physically present in the Bank to perform job duties.