PERSONAL BANKER - LIMA RD.

STAR Financial Bank is an Indiana-based community bank known for its culture of delivering quality service, personalized banking solutions, and innovative use of technology for more than 80 years. We are proud to be a community bank in every aspect of the word. Beyond monetary giving and employee volunteerism, STAR is dedicated to partnering with the people and organizations that improve our communities. At every one of our locations, employees demonstrate their commitment to STAR and our customers by honoring our core values of Honesty & Integrity, Accountability, Respect for All, Do What’s Right, Commitment to Lifelong Learning, Community Leadership, Being Progressive, Celebrating Success and Remaining Independent.

Responsibilities

• Process and validate a variety of financial transactions, including accepting and dispensing cash, cashing checks and other instruments, and maintaining accurate records.
• Communicate with customers and potential customers to gather information for the evaluation of needs and recommend STAR’s products and services to fit those needs.
• Accept loan, credit card, and other payments.
• Accurately balance and maintain cash drawer.
• Provide superior customer service.
• Initiate new accounts.
• Evaluate and respond timely to customer issues, through direct personal action or referral to proper source.
• Provide customers with account-based information and assist with other services.
• Maintain and update knowledge relating to bank products, services, and procedures.
• Adhere to and apply all operational policies and procedures.
• Complete annual compliance training.

Requirements

• Ability to identify and recommend customer solutions.
• Ability to provide superior customer service.
• Strong attention to detail with accuracy in processing.
• Strong organizational skills.
• Strong oral and written communication skills.
• Strong critical thinking and problem-solving skills.
• Ability to perform required duties and to keep current on product and service offerings.
• Ability to align with STAR’s Core Values and Brand Behaviors.
• Proficiency in computer skills, including Windows-based systems.

Selected candidates are intended to become a Personal Banker II after 90 days of employment and must complete all certification requirements.

Schedule

The Personal Banker role requires approximately 38.5 hours per week, scheduled between 8:30am and 5:15pm, Monday through Friday, with a rotating Saturday shift from 8:45am to 12:15pm. On weeks you're scheduled to work Saturday, you'll receive a shortened workday that week.

Travel Expectations

Assignments or training sessions may be held at various locations, such as Marion, Fishers, and Fort Wayne.

Benefits

• Affordable Medical/Vision/Dental Coverage
• Flexible Dependent Care Account
• Health Savings Account (with employer contributions)
• Prescription Drug Plan
• Employee Wellness Initiatives (physical/mental/financial)
• Health Management Reimbursement Program
• Short Term/Long Term Disability
• Life Insurance
• Tuition Reimbursement
• Competitive Pay and Bonus Program
• 401k (with employer match)
• Generous Paid Time off including 11 ½ holidays

Eligibility of benefits are determined by employment status classification and may be discussed during the interview process.