Personal Banker II - Bakersfield Main

Come to work for a company you can be proud to work for and enjoy fantastic, comprehensive benefits.

About the role

As a Personal Banker II, your primary mission is to build banking relationships with members of our community based on purpose, value, and trust. You devote the time necessary to truly understand your customers’ current financial state and anticipate their future needs. With this mindset and approach, you demonstrate interest and care for their financial well-being, setting the stage to uncover opportunities to assist them with financial products and solutions suited to their circumstances. Through partnership with other Tri Counties Bank professionals, you help create the full banking experience that distinguishes us in our communities.

Responsibilities

• Begin with a personal welcome to everyone who calls or comes into a branch, showing the customer they are valued.
• Use every customer interaction as an opportunity to have quality conversations and individually understand the financial needs and goals of our customers.
• Share your knowledge about Tri Counties Bank services, products, and partners to help customers save money, make more money, or make their banking more convenient.
• Employ appropriate solutions for your customers and follow through on commitments to ensure their financial needs and goals are fulfilled.
• Conduct an average of approximately 12 or more customer conversations daily.
• Present to customers the features and benefits of:
  • Consumer checking accounts
  • Consumer savings accounts
  • Certificates of deposit
  • Online banking
  • Bill pay
  • Mobile banking
  • Debit cards
  • Overdraft privilege coverage
• Continuously update a customer relationship management database with records of all customer interactions, whether in person, by telephone, or other modes of communication.
• Maintain collaborative relationships with other Tri Counties Bank financial services professionals providing specialized services in:
  • Home mortgage lending
  • Investment advisory
  • Commercial lending
  • Business corporate & purchasing cards
  • Treasury management
  • Merchant card services
  • Direct banking
• Maintain accurate sales records and regularly review sales results with the Branch Manager, preparing an action plan to meet or exceed sales objectives.
• Ensure that all customer transactions—ranging from check cashing to cash depositing, loan payments, counting currency, and coin—are handled accurately and timely according to guidelines.
• Maintain a current understanding of Bank policies and procedures.
• Ensure compliance with regulations including but not limited to:
  • Bank Secrecy Act
  • USA PATRIOT Act
  • Suspicious activity reporting
  • Reg B/Fair Lending
  • Reg Z/Truth in Lending
  • Reg DD/Truth in Savings
  • Expedited Funds Availability Act
  • Gramm-Leach-Bliley Act
  • Community Reinvestment Act
  • SAFE Act
• Assist in training branch team members on product knowledge and skill development when necessary.
• Assist other team members in non-primary assigned duties whenever necessary and perform other work-related duties as assigned.

Requirements

• High school diploma or GED required.
• Previous sales and cash handling experience preferred.
• Effective verbal and written communication skills.
• Ability to utilize personal computers and Windows-based programs.
• Able to successfully complete Bank product and sales training courses and appropriate certifications.
• Able to be registered as a mortgage loan originator (MLO) in the Nationwide Mortgage License System and Registry (NMLS).

Physical Requirements

May be required to lift up to 25 pounds.

Pay

The hiring range for this opportunity is $21.00 to $24.00 per hour, along with incentive opportunities, creating a competitive total compensation package based on our pay scale. Pay may be modified by location and is commensurate with qualifications and experience.

About the company

Established in 1975, Tri Counties Bank is a wholly-owned subsidiary of TriCo Bancshares (NASDAQ: TCBK) headquartered in Chico, California, with corporate offices in Roseville, South San Francisco, and Bakersfield. The bank has assets of nearly $10 billion and 50 years of financial stability. Tri Counties Bank is dedicated to providing exceptional service for individuals and businesses throughout California with more than 75 locations, advanced mobile and online banking, and access to approximately 40,000 surcharge-free ATMs nationwide. As California's Local Bank, Tri Counties Bank prioritizes serving clients with local bankers and local decision-making, backed by corporate philanthropy, community engagement, employee volunteerism, and investments.