Personal Banker II

About the role

WSFS Bank is seeking a Personal Banker to join our team. This role will involve providing products and services to enhance customer relationships, opening new accounts, submitting loan applications, resolving customer service issues, performing account maintenance, assisting with teller transactions, and promoting digital banking services.

Responsibilities

• Provide products and services to enhance customer relationships
• Open new accounts and submit loan applications
• Resolve customer service issues and perform account maintenance requests
• Recommend and promote Bank’s digital banking services
• Assist customers with teller transactions
• Process various transactions in a timely, efficient, accurate, and friendly manner

Requirements

• High School Diploma or equivalent
• At least one year of face-to-face customer service experience
• Prior cash handling experience
• Prior sales experience
• Proven ability to work with customers in an enthusiastic manner
• Previous experience in a retail sales environment strongly preferred
• Proven ability for attention to detail
• Ability to use and learn multiple banking and software programs
• Proven, excellent customer service skills
• Excellent oral and written communication skills
• Proven ability to market Bank products and services
• One year of previous banking experience preferred

Qualifications

• High School Diploma or equivalent
• At least one year of face-to-face customer service experience
• Prior cash handling experience
• Prior sales experience
• Proven ability to work with customers in an enthusiastic manner
• Previous experience in a retail sales environment strongly preferred
• Proven ability for attention to detail
• Ability to use and learn multiple banking and software programs
• Proven, excellent customer service skills
• Excellent oral and written communication skills
• Proven ability to market Bank products and services
• One year of previous banking experience preferred

Skills

• Customer service skills
• Attention to detail
• Ability to use and learn multiple banking and software programs
• Marketing Bank products and services

Benefits

• Medical, dental, and vision coverage
• 401(k) plan
• Life, accident, and disability insurance
• Flexible spending accounts (FSAs) and health savings accounts (HSAs)
• Wellness programs
• Paid parental leave
• Military leave
• Vacation and other paid time off
• Sick leave in accordance with applicable state laws
• Paid holidays

Pay

$37,440 - $52,800

Schedule

Monday - Friday 8 AM – 6 PM, Saturday 9 AM – 1 PM. This is a full-time 40-hour/week position with a flexible rotating weekly schedule and 2-3 Saturdays per month.