Personal Banker II

Responsibilities and Duties

• Affords customers with product and service choices that align with their needs.
• Conducts follow-up activities based on customer needs and provides appropriate recommendations.
• Handles customer inquiries via phone and in-person interactions, including conducting customer research.
• Verifies and approves refunds of service charges or fees for customers.
• Assists customers in accessing their safe deposit boxes and ensures timely processing of deposit verifications for credit purposes.
• Provides interest rate quotes and obtains individual rate quotes as needed for jumbo deposit relationships.
• Accepts loan applications, conducts initial credit verifications, and performs underwriting requirements.
• Initiates and processes incoming and outgoing wire transactions, ensuring all necessary approvals are obtained.
• Ensures regular and reliable attendance and works flexible hours, including weekends if the branch is open.
• Performs any additional duties or projects assigned by the branch president.
• Maintains up-to-date knowledge of personal and business banking products and stays informed about any changes.
• Demonstrates expertise in deposit account products and services to expedite the consumer credit underwriting and loan approval processes.
• Supervises the department, focusing on sales and customer service practices and principles.
• Communicates with clients and colleagues courteously and professionally.
• Operates various banking equipment such as computer terminals, printers, back counter capture machines, coin machines, and copiers.
• Listens actively to customers and makes appropriate referrals.
• Maintains confidentiality of customer information.
• Has a minimum of 36 months of prior banking experience, with a preference for supervisory experience or equivalent training.

Benefits

• 8 paid holidays per year.
• 17 Paid Time Off (PTO) days annually for the first five years of employment, with a 90-day introductory period required before accruing PTO.
• 16 hours of paid sick time upon hire.
• Health, dental, prescription drug card, vision, and voluntary life insurance plans.
• Health Savings Account (HSA) with employer contributions.
• Flexible Medical and Dependent Care Spending Plans.
• 401(k) plan after 3 months and start of the next quarter with employer contributions and profit sharing.
• $50,000 group term life insurance coverage.
• Long-term disability insurance.
• Employee Assistance Program (EAP).

Physical Requirements

• The position requires maintaining regular and reliable attendance and working flexible hours, including weekends if the branch is open.