Personal Banker I -Gessner -Kempwood

About the role

The Personal Banker I position at Fifth Third Bank is dedicated to providing an exceptional customer experience by cultivating, maintaining, and enhancing long-lasting relationships with existing and prospective customers. This role involves processing teller transactions and working as part of the platform staff. The bank aims to help customers understand and address their financial needs by offering solutions that cover the customer's entire lifecycle.

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a designated book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate.
• Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations, solutions, and advice.
• Maintain a working knowledge of products, services, and processes offered.
• Work collaboratively with internal partners to ensure customer needs are met and all problems are resolved.
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs.
• Provide customer support needed, reinforcing the value of current and new technologies.
• Process teller transactions and adhere to balancing guidelines.

Requirements

High School Diploma/GED and 6 months customer service experience, or college degree or equivalent military experience. Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships. Exhibits business acumen and demonstrates ability in making sound decisions. Must be SAFE Act registered at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Qualifications

Essential qualifications include a high school diploma or GED, 6 months of customer service experience, or a college degree or equivalent military experience. Candidates must also have a demonstrated ability to develop comfort with both new household acquisitions and deepening customer relationships, exhibit business acumen, and make sound decisions.

Skills

Must possess the ability to professionally represent Fifth Third Bank in verbal and written communication. Must be able to work collaboratively with internal partners to ensure customer needs are met and all problems are resolved. Must analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs. Must provide customer support needed, reinforcing the value of current and new technologies. Must process teller transactions and adhere to balancing guidelines.

Benefits

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional, and social well-being. You can learn more about these programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html.

Pay

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education, and geographic location.

Schedule

This role is available full-time.