Personal Banker I - Downtown Austin

About the role

Discover a career in banking at Fifth Third Bank. The Personal Banker I position provides an exceptional customer experience by cultivating, maintaining, and enhancing long-lasting relationships with existing and prospective customers.

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate
• Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice
• Maintain working knowledge of products, services, and processes offered
• Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
• Provide customer support needed reinforcing the value of current and new technology
• Process teller transactions and adhere to balancing guidelines

Requirements

The minimum requirements for this role include a high school diploma or GED, 6 months of customer service experience, or a college degree or equivalent military experience. Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships. Exhibits business acumen and demonstrates ability in making sound decisions.

Qualifications

This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Skills

Highly developed interpersonal skills, strong problem-solving abilities, and the ability to work independently and as part of a team are essential. Proficiency in Microsoft Office applications is required.

Benefits

Comprehensive benefits and differentiated compensation offerings are provided to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Pay

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Schedule

Normal office environment. Extending viewing of computer screens.