Personal Banker I- Bilingual

About the role

This position is responsible for all Teller and Senior Teller accountability, including required assistance on the teller line and greeting members in the lobby.

Responsibilities

• Opens new accounts with an emphasis on activating services that are in the member's best interest and help them achieve their financial success.
• Processes specialty account opening requests, such as trust accounts.
• Maintains in-depth knowledge of all non-equity loan options, including but not limited to personal, shares secured, auto, boat and recreational vehicles.
• Passes successfully the Credit Consultation Certification within three months.
• Processes and funds loan applications.
• Establishes, develops, and maintains positive consumer member relationships.
• Expedites the resolution of member problems and complaints to maximize satisfaction.
• Educates members on money management behaviors (managing credit, budgeting, etc.) and practices to help reduce their financial stress and to assist them in reaching their financial goals.
• Provides notary services.
• Completes audits as assigned.
• Improves continuously through applying feedback.
• Achieves individual sales goals and contributes to the success of the branch by doing the following:
  • Clearly listens to the concerns of a member and addresses their needs, emphasizing the features of products that help solve a member's concern, problem, or future need.
  • Has effective conversations with members about additional loan protection products.
  • Develops and maintains interpersonal skills to work with a wide variety of people while building relationships, demonstrating the ability to connect and build rapport quickly.
  • Displays confidence and strong self-assuredness to ensure success while communicating with members.
  • Uses consultative sales techniques to proactively offer products and services that are in the member's best interest to help them achieve financial success, including consultative analysis of credit profiles, account history, and making recommendations regarding account and lending services.
• Completes service calls and/or other outbound call efforts (calls will periodically be evaluated and recorded).
• Understands the offerings and provides referrals to business partners, including Elavon, Arizona Group, and Member's Auto Center.
• Performs other job-related duties as assigned.

Requirements

• High School diploma or general education degree (GED).
• One (1) year experience in a financial institution, or six (6) months experience with Arizona Financial.
• Must register as an MLO.

Qualifications

• Knowledge of PC software applications in Windows and Word.
• Ability to type 45 words per minute.
• Ability to read, write, speak, and use proper grammar in English.
• Ability to read, interpret and analyze written instructions, correspondence, and procedure manuals.
• Ability to write simple business correspondence.
• Ability to communicate verbally both in person and on the telephone.
• Ability to speak effectively to members regarding sensitive inquiries or complaints.
• Ability to speak effectively presenting information to groups of members.
• Ability to apply common sense understanding when dealing with problems involving variables in standardized situations.
• Ability to calculate rates, ratios, and percentages.

Certifications

• Must register as an MLO. In compliance with the federal Secure and Fair Enforcement for Mortgage Licensing (S.A.F.E.) Act of 2008, Arizona Financial employees acting as Mortgage Loan Originators (MLO) must be registered with the Nationwide Mortgage Licensing System and Registry (NMLS or Registry) and obtain a unique identifier (NMLS Number).
• Prior to performing MLO duties, the registration process requires a MLO applicant to:
  • Electronically submit to the Registry personal and employment information as well as authorize and attest to the accuracy of the information submitted.
  • Submit fingerprints to the NMLS for an FBI criminal background check.
  • Receive clearance from Arizona Financial based on the FBI background check results.
• Applicants with certain criminal convictions, including but not limited to crimes involving dishonesty or fraud, or crimes involving financial services or a financial services related business, will not qualify for the MLO designation.
• After successful registration, clearance by Employee Services and having an assigned NMLS number, employees may perform MLO functions which include:
  • Taking a residential mortgage loan application.
  • Offering or discussing the terms of a residential mortgage loan.
• To maintain MLO registration and the ability to perform these functions, an MLO must:
  • Renew registration on an annual basis during the annual renewal period (November 1 through December 31).
  • Update any changes to his/her registration information.
• The MLO's registration and employment status will be available to the public from the Registry.
• A registered MLO will provide his or her unique identifier/NMLS Number: Upon request; Before acting as a MLO; and Through the initial written communication with a member/residential mortgage loan applicant.
• MLOs routinely handle confidential member information and have strict requirements for maintaining the confidentiality and non-disclosure of that information.

Pay

$24/hr

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