Personal Banker I

About the role

Personal Bankers at UMB are experts at building customer relationships and recommending and selling products and services. They use their product knowledge and every interaction to identify needs and offer financial solutions to help customers secure their financial well-being while making banking easy.

Responsibilities

• Asking personalized questions to convert transactions, account maintenance, and other routine service requests into cross-sell conversations that deepen client relationships while meeting the customers' needs.
• Creating sales opportunities by calling leads, visiting businesses to offer workplace banking, and developing referral networks.
• Achieving your daily key performance metrics while balancing competing priorities.
• Learning processes like transactions, managing a cash drawer, and completing bank documentation that you consistently perform according to industry and legal standards.
• Other job duties as assigned.

Requirements

• Thrives in a high-energy, sales-driven team environment.
• Leverages daily coaching and feedback to polish sales outcomes.
• Buys into the mission of UMB and its commitment to customer service and community involvement.
• Uses expert product knowledge and conversation skills to build upon customers' needs and make a true difference in their financial lives.
• Communicates in a compelling manner, projects a positive image, enjoys solving problems, and creates positive outcomes.
• Demonstrates attention to detail whether completing documents or explaining features and benefits.

Qualifications

• High School Diploma or equivalent.
• One year of experience in a retail environment engaging with customers and making product recommendations that lead to sales or relevant experience.
• Reliable transportation and ability to work branch hours, including weekends and some evenings.
• The ability to obtain NMLS registration within 90 days.

Skills

• Excellent communication skills.
• Product knowledge and sales experience.
• Attention to detail.
• Ability to work independently and as part of a team.

Benefits

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.