Personal Banker I

About the role

Personal Bankers at UMB are experts at building customer relationships and recommending and selling products and services. They use their product knowledge and every interaction to identify needs and offer financial solutions to help customers secure their financial well-being while making banking easy.

UMB's branches offer many opportunities to expand your financial education & grow your career within Consumer banking and UMB. We believe questions nurture conversations, leading the way to meaningful financial recommendations for our customers. Relationship banking is not a one-size-fits-all approach; we differentiate ourselves by delivering the unparalleled customer experience. Just as you’ll play an important role in achieving UMB’s business objectives, we’re committed to helping you achieve your own goals.

Responsibilities

• Asking personalized questions to convert transactions, account maintenance and other routine service requests into cross-sell conversations that deepen client relationships while meeting the customers needs
• Personally creating sales opportunities by calling leads, visiting businesses to offer workplace banking, and developing referral networks
• Achieving your daily key performance metrics while balancing competing priorities
• Learning processes like transactions, managing a cash drawer and completing bank documentation that you consistently perform according to industry and legal standards
• Other job duties as assigned

Requirements

• Thrives in a high-energy, sales-driven team
• Leverages daily coaching and feedback to polish your sales outcomes
• Built upon your customers' needs and make a true difference in their financial lives
• Communicates in a compelling manner, projects a positive image, and enjoys solving problems and creating positive outcomes
• Demonstrates attention to detail whether completing documents or explaining features and benefits
• Has a HS Diploma or equivalent
• Has one year of experience in a retail environment engaging with customers and making product recommendations that lead to sales or relevant experience
• Has reliable transportation and ability to work branch hours, including weekends and some evenings
• Can obtain NMLS registration within 90 days

Qualifications

• HS Diploma or equivalent
• One year of experience in a retail environment engaging with customers and making product recommendations that lead to sales or relevant experience
• Reliable transportation and ability to work branch hours, including weekends and some evenings
• The ability to obtain NMLS registration within 90 days

Skills

• Expert product knowledge
• Conversation skills
• Compelling communication
• Attention to detail

Benefits

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Pay

Targeted compensation for this opening. The anticipated compensation for this specific opening is $20-21/hr. This position was posted on 07/13/2026. The application deadline for this position is 45 days from the posting date unless filled earlier.

Commensurate with experience.

Schedule

Branch hours, including weekends and some evenings.