Personal Banker I

About the role

Personal Bankers at UMB are experts at building customer relationships and recommending and selling products and services. They use their product knowledge and every interaction to identify needs and offer financial solutions to help customers secure their financial well-being while making banking easy.

Responsibilities

• Asking personalized questions to convert every customer interaction into an opportunity to learn more about their financial goals and connect them to solutions that will meet their needs
• Individually creating and managing a successful loan pipeline with strong closing conversions by focusing time and efforts on prospecting and cross-selling home equity loans and lines of credit, unsecured personal loans, auto loans and mortgage referrals
• Creating and managing a successful loan pipeline with strong closing conversions by focusing time and efforts on prospecting and cross-selling home equity loans and lines of credit, unsecured personal loans, auto loans and mortgage referrals
• Expanding UMB's customer base by applying keen product knowledge to source consumer lending opportunities through networking, customer conversations, business development, and proactive sourcing
• Learning processes like transactions, managing a cash drawer and completing bank documentation that you consistently perform according to industry and legal standards
• Challenging your daily key performance metrics to elevate personal goals, while balancing competing priorities and providing the unparalleled customer experience
• Other duties as assigned

Requirements

• Have a HS Diploma or equivalent
• Have two years of retail banking sales experience or other relevant experience
• Have reliable transportation and ability to work branch hours, including weekends and some evenings
• Have the ability to obtain a NMLS registration within 90 days
• Have the ability to learn products, services, and procedures quickly and accurately
• Have basic math skills and ability to problem solve while operating within established risk parameters/tolerances
• Have demonstrated ability to make personal connections, engage and educate customers, ask open-ended questions, and listen to establish trust and build lasting relationships
• Have strong business development capabilities for proactively growing your own personal book of business by successfully using campaign offers, prospecting leads, service-to-sales conversations as well as leveraging centers of influence for referrals
• Thrive in a high-energy, sales-driven team, and leverage daily coaching and feedback to polish your sales outcomes
• Use your expert product knowledge and conversation skills to build upon your customers' needs and make a true difference in their financial lives
• Communicate in a compelling manner, project a positive image, and enjoy solving problems and creating positive outcomes
• Demonstrate attention to detail whether completing documents or explaining features and benefits
• Enjoy coaching others as a sales mentor

Qualifications

• Strong business development capabilities for proactively growing your own personal book of business by successfully using campaign offers, prospecting leads, service-to-sales conversations as well as leveraging centers of influence for referrals
• Thrive in a high-energy, sales-driven team, and leverage daily coaching and feedback to polish your sales outcomes
• Use your expert product knowledge and conversation skills to build upon your customers' needs and make a true difference in their financial lives
• Communicate in a compelling manner, project a positive image, and enjoy solving problems and creating positive outcomes
• Demonstrate attention to detail whether completing documents or explaining features and benefits
• Enjoy coaching others as a sales mentor

Skills

• Expert product knowledge
• Conversation skills
• Customer engagement
• Financial solutions
• Product knowledge
• Business development
• Customer service

Benefits

• Paid Time Off
• 401(k) matching program
• Annual incentive pay
• Paid holidays
• Comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
• Health savings, flexible spending, and dependent care accounts
• Adoption assistance
• Employee assistance program
• Fitness reimbursement
• Tuition reimbursement
• Associate wellbeing program
• Associate emergency fund
• Variety of associate banking benefits

Pay

Compensation ranges based on geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.

Schedule

Branch hours, including weekends and some evenings.