Personal Banker I Associate - Robinhood Village

About the role

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
• Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs with respect to the sales and referral process.
• Provide a friendly, helpful demeanor and professionalism.
• Answer customer questions and own customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.

Requirements

College degree or work experience providing transferrable skills, or, combination of education and experience. Experience in the financial industry preferred. Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers. Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information. Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication. Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.

Qualifications

S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Skills

Consultative sales process, Financial Needs Assessment, CAMP, Marketing tools, Customer relationship management, Cross-selling, Outside sales activities, Business Partner referrals, Customer experience, Production goals, Holistic financial solutions, Guidance to CSRs, Friendly, helpful demeanor, Professionalism, Answering customer questions, Maintaining confidentiality, Bancorp Code of Business Conduct and Ethics, Consumer loan and bankcard process, Opening/closing process, Retail procedures, Fraudulent activity mitigation, Sound decision-making.

Benefits

Comprehensive benefits and differentiated compensation offerings. Physical, financial, emotional, and social well-being support programs. Equal employment opportunity policy. Military service/veteran status non-discrimination policy. LGBTQ+ inclusion policy. Disability accommodation policy. Veterans' preference policy. Employee resource groups. Diversity and inclusion initiatives. Employee wellness programs. Employee development and training programs. Employee recognition and rewards programs. Employee engagement surveys. Employee feedback mechanisms. Employee assistance programs. Employee volunteer programs. Employee discounts and perks. Employee stock purchase plan. Employee stock ownership plan. Employee referral program. Employee referral bonus program. Employee referral matching program. Employee referral reward program. Employee referral recognition program. Employee referral incentive program. Employee referral bonus structure. Employee referral bonus threshold. 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