Personal Banker - Highway 79

About the role

As a Personal Banker at UFCU, you serve as a trusted ambassador of the organization’s core values. You deliver exceptional member service by accurately processing transactions, answering questions, and resolving account‑related issues of moderate complexity. Through an interactive, consultative interview process, you proactively identify members’ financial needs, recommend appropriate solutions, and support members in achieving their financial goals. You also contribute to business development by engaging in external events and community activities, and you support branch operations through a variety of established activities and processes.

Essential Functions

• Provide prompt, courteous, and accurate service to members in accordance with UFCU’s values.
• Respond to and resolve member needs and service requests.
• Open consumer deposit accounts and Certificates of Deposit.
• Read and review credit reports with members.
• Process loan applications, financial transactions, and other service requests.
• Assess and anticipate member needs, and refer members to appropriate business partners.
• Provide notary and safe deposit box services.
• Assist with fraud disputes.
• Complete opening and closing procedures.
• Host tables, participate in events, and attend Select Employer Group (SEG) events.
• Connect members with internal business partners to help problem‑solve.
• Adhere to all company policies, procedures, and business ethics codes.
• Provide smooth onboarding experiences and digital tool adoption.
• Complete required regulatory training as assigned.
• Maintain strict adherence to and compliance with all laws, rules, regulations, and internal controls specific to the role, including the Bank Secrecy Act, Anti‑Money Laundering, USA PATRIOT Act, OFAC, and Fair Lending regulations.

Knowledge, Skills, and Abilities

• Desire to gain knowledge and skills in all personal banking areas, including Total Member Experience (TME), the ADAPT model, and UFCU products and services.
• Exceptional member‑service provider.
• Strong understanding of and ability to communicate the “UFCU Way.”
• Ability to understand and adhere to financial‑institution compliance requirements.
• Extensive understanding of credit‑union products and services.
• Ability to navigate multiple systems efficiently.
• Ability to read, analyze, and explain credit reports.
• Basic knowledge of the mortgage process.
• Ability to manage lobby‑management software.
• Ability to research and identify resources leading to member success stories.

Competencies

• Demonstrating Member Obsession – puts themselves in the member’s shoes, looks for friction points, makes interactions personalized and easy.
• Demonstrating Performance Excellence – sets standards for elevated quality, takes responsibility, conducts continuous improvement.
• Demonstrating Innovation – challenges current thinking, approaches change with a positive mindset.

Requirements

• Minimum (must have):
  • High School Diploma or GED.
  • Minimum 6 months of experience in customer service and working in a team environment.
  • Consultative sales experience.
• Preferred (nice to have):
  • Bilingual in English and a second language.
  • Financial‑institution experience.
  • Lending experience.
  • Experience working in a fast‑paced, high‑volume environment.
  • Alignment with UFCU’s cultural fit: civic responsibility, continuous improvement, member focus, interdepartmental cooperation, and personal growth.

Physical Demands and Work Environment

The position requires frequent sitting, extensive computer use (including close, distance, and peripheral vision), and regular use of hands to handle items and operate lobby‑management software. Employees must be able to reach with hands and arms, and may need to stand or move for short periods. The work environment is a public‑contact setting with moderate noise levels, occasional stressful conditions, and direct exposure to possible robbery. The role may require an adjusted schedule, overtime, evening or weekend hours, and occasional relocation between branches. Reasonable accommodations are available for individuals with disabilities.