PERSONAL BANKER - GREAT BEND

About the role

A Personal Banker delivers superior customer service and professionalism, handling everything from simple transactions to opening new accounts. This role is ideal for someone with strong communication skills, a commitment to quality, and a desire to assist others.

Responsibilities

• Provide exceptional customer service by addressing questions and processing requests accurately and courteously.
• Process night drop items each morning.
• Answer incoming telephone calls, determine the purpose, and address inquiries or forward calls appropriately.
• Refer complex questions, issues, or upset customers to the appropriate person.
• Accept and verify deposits, cash, and endorsements, following proper procedures for cashing checks, including obtaining authorization when necessary.
• Provide additional services such as issuing cashier’s checks, money orders, stop payments, and assisting with customer research or account inquiries.
• Interview customers to explain available financial services, including savings and checking accounts, Certificates of Deposit, ATM, and Visa debit cards.
• Process the opening of new accounts, including checking, savings, and Certificates of Deposit, and provide proper documentation and disclosures.
• Maintain and update accounts, including address changes and account closures as requested by customers.
• Generate monthly reports and send account-related letters to customers.
• Scan and verify daily work.
• Assist customers with Business Online Banking, Mobile Banking, and Online Banking, including resetting passwords.
• Order debit and ATM cards.
• Research and resolve customer account issues.
• Balance cash daily for the ATM, teller drawer, and vault, and replenish ATM funds.
• Promote and cross-sell the bank’s products and services at every opportunity.
• Act as a team member by coordinating branch workflow and assisting co-workers with questions.
• Assist with processing Accounts Payable.

Requirements

• Minimum High School diploma or GED required.

Benefits

• Health, Dental, and Vision Insurance
• Life Insurance and Long-Term Disability Insurance
• Flexible Spending Accounts for health and dependent childcare expenses
• 401K Plan
• Paid Vacation and Paid Holidays
• Volunteer time
• Employee Assistance Program

Schedule

Full-time, 40 hours per week, Monday – Friday.