Personal Banker - Clearwater - Bilingual, Spanish Highly Preferred

About the role

The Member Relationship Officer will ensure members’ needs are achieved by conducting a thorough financial assessment and recommending the most appropriate products and services fulfilling the member’s immediate and future financial goals. They will assist in generating leads, building new and maintaining existing member relationships while providing a great member experience.

Responsibilities

Business Development & Sales

• Effective negotiation, sales, and relationship-building skills
• Proven success prospecting, building a pipeline, and closing on sales opportunities
• Identify, recommend, and sell appropriate GTE Financial products and services to create fully engaged financial relationships
• Originate new members through various sources to ensure continued growth for the credit union
• Work within a teamwork environment to develop a retention strategy for new and existing members
• Generate referrals for credit union services:
  • Investment
  • Insurance
  • Business Services
  • Mortgages

Operational

• Salesfloor management: greeting members, directing them to appropriate areas, and ensuring member needs are met
• Gather information, analyze facts, and educate members on appropriate products/services to provide one-point resolution
• Demonstrate sound judgment when deciding on loan applications by reviewing and underwriting in a clear and detailed authorization
• Adhere to audit/compliance procedures of the Community Financial Center while maintaining the highest level of service
• Identify risk for credit union losses through observations of transactions involving potentially fraudulent activity
• Work in union with Community Development Officers to develop and strengthen relationships within the community and with community partners (Select Employee Groups)
• Conduct member financial transactions; including originate, process, and close any consumer loan products

Mortgages

• Identify the right product for member needs
• Initialize the mortgage process
• Gather information for processors and underwriters
• Establish follow-up with internal partners and member(s)
• Provide a good member experience throughout the process

Compliance & Training

• Observe Credit Union guidelines, policies, and procedures to adhere to compliance regulations and security standards
• Ensure completion of regulatory compliance and training specific to sales and service responsibilities
• Exhibit a desire for continuous education to ensure personal growth and achievement to better serve members
• Participate in meetings, conference calls, and events as assigned
• Must demonstrate functional knowledge of the Bank Secrecy Act and other Federal laws, including but not limited to:
  • U.S. Patriot Act
  • Office of Foreign Assets & Control
  • Anti-Money Laundering
  • Right to Financial Privacy Act
  • Bank Bribery Act
• Qualify for NMLS registration according to the Safe Act

Qualifications

• High school diploma or equivalent from an accredited institution (some college preferred)
• 1–2 years of previous experience in the financial industry or related field, or a combination of education and experience
• Bilingual preferred (English/Spanish)
• Effective negotiation, sales, and relationship-building skills
• Proven success prospecting, building a pipeline, and moving sales opportunities
• Professional demeanor with co-workers to build a proactive team environment

Position Details

• Location: Community Financial Center
• Hours: Monday – Friday, 9:00 am to 5:00 pm (full-time required, with additional hours as necessary to accomplish objectives, goals, and projects)