Personal Banker - Channelside - Bilingual, Spanish Highly Preferred

About the role

The Member Relationship Officer plays a crucial role in ensuring members' financial needs are met by conducting thorough assessments and recommending appropriate products and services. This position involves generating leads, building and maintaining member relationships, and providing a great member experience.

Responsibilities

• Ensure members' financial needs are met through thorough assessments and recommendations of appropriate products and services.
• Identify, recommend, and sell appropriate GTE Financial products and services to create fully engaged financial relationships.
• Originate new members through various sources to ensure continued growth for the credit union.
• Work within a teamwork environment to develop a retention strategy for new and existing members.
• Generate referrals for credit union services including Investment, Insurance, Business Services, and Mortgages.
• Salesfloor management, greeting members, directing them to the appropriate areas, and ensuring their needs are met.
• Gather information, analyze facts, and educate members on appropriate products/services to provide one-point resolution.
• Demonstrate sound judgment when deciding on loan applications by reviewing and underwriting in a clear and detailed manner.
• Adhere to audit/compliance procedures of the Community Financial Center, maintaining the highest level of service to members.
• Identify risk for credit union losses through observations of potentially fraudulent transactions.
• Work in partnership with Community Development Officers to develop and strengthen relationships within the community and with community partners (Select Employee Groups).
• Conduct member financial transactions, including originating, processing, and closing consumer loan products.
• Identify the right product for member needs, initiating the process, gathering information for processors and underwriters, and following up with internal partners and members.
• Observe Credit Union guidelines, policies, and procedures to adhere to compliance regulations and security standards.
• Ensure the completion of regulatory compliance and training specific to sales and service responsibilities for staff.
• Participate in meetings, conference calls, and events as assigned.
• Must demonstrate functional knowledge of the Bank Secrecy Act and other relevant federal laws, including the U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.
• Qualify for NMLS registration according to the Safe Act.

Requirements

• High school diploma or equivalent from an accredited institution.
• Some college preferred.
• 1-2 years of previous experience in the financial industry or related field, or a combination of education and experience.
• Bilingual preferred (English/Spanish).

Qualifications

• High school diploma or equivalent from an accredited institution.
• Some college preferred.
• 1-2 years of previous experience in the financial industry or related field, or a combination of education and experience.
• Bilingual preferred (English/Spanish).

Skills

• Effective negotiation, sales, and relationship-building skills.
• Proven success in prospecting, building a pipeline, and closing on sales opportunities.
• Professional demeanor with co-workers to build a proactive team environment.
• Sound judgment when deciding on loan applications.
• Ability to identify and recommend appropriate products and services.
• Knowledge of Bank Secrecy Act and other relevant federal laws.
• Ability to qualify for NMLS registration according to the Safe Act.

Benefits

Not specified.

Pay

Not specified.

Schedule

Full-time hours are required, with additional hours as necessary to accomplish objectives, goals, and projects.

Benefits

Not specified.