Personal Banker Bilingual Southeast Metro District

At Wells Fargo, we're more than a financial services leader—we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe a meaningful career offers more than just a job; it provides the elements to help you thrive, both in and out of work. Living the Well Life means robust benefits, competitive compensation, and programs designed to support work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Wells Fargo is ranked in the top three on the 2025 LinkedIn Top Companies list, making us the #1 financial services employer for career growth in the U.S.

About the Role

Wells Fargo is seeking an Associate Personal Banker (SAFE) for our National Branch Network within the Consumer Banking and Lending division. In this role, you will deliver an exceptional customer experience by building relationships through proactive outreach and proposing appropriate products, services, and digital solutions to help customers succeed financially.

Responsibilities

• Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications.
• Receive direction from managers and exercise judgment within defined policies and procedures.
• Develop an understanding of bank products and services to connect them to customers' needs.
• Interact with customers to demonstrate care and build relationships.
• Provide appropriate options for bank products and services to customers.
• Refer customers' financial needs to other bankers and partners as needed.
• Maintain compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations, including ongoing background investigation requirements.
• Maintain a cash drawer, handle cash balancing, and complete service-related tasks as needed.

Requirements

• 6+ months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.
• Bilingual speaking and listening proficiency in Spanish and English.
• Ability to work a schedule that may include most Saturdays.
• Must take and pass a required language assessment.
• SAFE registration at the time of employment (Wells Fargo will initiate the process).
• Compliance with Consumer Financial Protection Bureau qualification requirements for Loan Originators (LO), including financial responsibility, character, general financial fitness, and criminal background standards.

Qualifications

• Customer service focus with experience handling complex transactions across multiple systems.
• Experience proactively engaging with customers through outreach via phone or email.
• Ability to educate customers on technology and share the value of mobile banking options.
• Experience working with others on a team to meet customer needs.
• Ability to foster and develop strong customer relationships.
• Ability to build strong relationships with internal partners.
• Ability to follow policies, procedures, and regulations.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
• Ability to interact with integrity and professionalism with customers and team members.
• Relevant military experience, including working with military protocol, personnel benefits management, or human resources.
• Proficient in proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
• Experience supporting customers and employees in resolving or escalating concerns or complaints.

Posting locations: Bethesda, Walk, Lilburn, Northlake Festival. This position is not eligible for Visa sponsorship.