Personal Banker/Bilingual

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission).

Responsibilities

• Use a consultative sales process to build a thorough customer profile and identify current and future financial needs.
• Open all deposit-related products including but not limited to IRA, Trust, Business, POA, and Estate accounts. Analyze and review legal documentation associated with opening accounts.
• Originate consumer loan applications and assist in the processing of loan applications. May originate Home Equity related products.
• Review consumer credit reports.
• Maintain an in-depth knowledge of consumer and small business products/services and recommend appropriate solutions.
• Primarily focus on cross-selling to the existing customer base and engage in outside sales activities (e.g., onsite presentations, business sales calls, community financial literacy events) as directed.
• Establish close working relationships with assigned Business Partners (Mortgage, Commercial, and Investment), referring customers when appropriate to provide timely financial solutions.
• Provide guidance to Universal Bankers and Tellers with respect to the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism. Act with confidence by answering customer questions and owning customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Adhere to established policies and procedures while opening/servicing the full range of bank products.
• Participate in the opening/closing process of the branch as directed by the Branch Manager.
• Keep up to date on deposit services procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.
• May manage a cash drawer and process transactions for customers as needed.
• Complete other specified duties as assigned.
• Travel to other branches within the region when required.
• Demonstrate ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
• Ability to professionally represent First Mid in terms of appearance and verbal/written communication.
• Consistently meet/exceed customer experience and individual/team production goals.

Requirements

• High School Diploma/GED required.
• 3+ years’ experience in the financial industry.
• Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
• Demonstrated ability to develop a working knowledge of branch policies and procedures in order to utilize good judgment in making sound decisions.
• This position may require S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS website provides the MU4R questions and registration required for employment in this position.

Benefits

• Competitive health, dental, and vision coverage with HSA match.
• 401(k) with employer match + Employee Stock Purchase Plan.
• Generous PTO, paid holidays, and parental leave.
• Tuition reimbursement and performance-based bonuses.