Personal Banker

About the role

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company, consistently named a Top Workplace by our Associates. Our mission, We Stand For Service®, drives Personal Bankers to provide products and services that enhance customer relationships, get to know customers, understand and educate them about their financial needs, and recommend appropriate products and services through in‑person interactions and outbound calling. This role includes opening new accounts, submitting loan applications, complying with bank policies and regulatory requirements, resolving customer service issues, performing account maintenance, recommending and promoting digital banking services, assisting with teller transactions, and processing various transactions timely, efficiently, accurately, and in a friendly manner. Associates receive a continuous learning environment with classroom and hands‑on training over a 4‑6 month period covering transaction processing, account opening, referral techniques, customer service, and relationship building.

Responsibilities

• Provide products and services to enhance customer relationships.
• Get to know customers, understand and educate them about financial needs, and recommend appropriate products/services via in‑person and outbound calling.
• Open new accounts and submit loan applications.
• Comply with bank policies, procedures, and regulatory banking requirements.
• Resolve customer service issues and perform account maintenance requests as needed.
• Recommend and promote the bank’s digital banking services.
• Assist customers with teller transactions.
• Process various transactions in a timely, efficient, accurate, and friendly manner.
• Participate in ongoing training and apply learned knowledge in banking offices.
• Use relationship‑building and referral techniques to expand the branch’s customer base.

Requirements

• High School Diploma or equivalent required.
• At least one year of face‑to‑face customer service experience.
• Previous cash handling experience required.
• Prior sales experience required.
• Proven ability to work with customers in an enthusiastic manner.
• Proven attention to detail.
• Ability to use and learn multiple banking and software programs.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Ability to market bank products and services.

Qualifications

• Previous experience in a retail sales environment is strongly preferred.
• One year of previous banking experience is preferred.

Skills

• Customer service
• Communication (oral and written)
• Attention to detail
• Cash handling
• Sales
• Banking software proficiency
• Product and service marketing
• Relationship building and referral techniques

Benefits

• Medical, dental, and vision coverage
• 401(k) plan
• Life, accident, and disability insurance
• Flexible spending accounts (FSAs) and health savings accounts (HSAs)
• Wellness programs
• Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave per applicable state law, and paid holidays

Pay

Salary range: $37,440 – $52,800. Individual base pay may vary based on experience, job‑related skills, relevant education, geographic location, and other business needs. In addition to base salary, WSFS Financial Corporation and its subsidiaries may offer eligible Associates discretionary and formula‑based incentive and retention awards.

Schedule

This is a full‑time 40‑hour/week position with a flexible rotating weekly schedule requiring 2‑3 Saturdays per month. Schedule may change based on business needs. Typical hours: Monday‑Friday 8 AM – 6 PM, Saturday 9 AM – 1 PM.