Personal Banker

Serve as a Senior Personal Banker, delivering high-quality service to consumer and small business clients while leading and strengthening banking relationships.

Responsibilities

• Open, manage, and service deposit accounts.
• Originate consumer loans and provide guidance on lending options.
• Recommend appropriate banking, credit, and digital solutions based on client needs.
• Handle complex transactions and ensure accurate processing.
• Resolve escalated customer issues and ensure timely, effective follow-up.
• Maintain compliance with applicable bank policies, regulations, and internal procedures.
• Support branch sales goals and help drive business growth.
• Mentor and coach junior staff to uphold service standards.
• Participate in community outreach to strengthen local presence.

Qualifications

• Proven customer service and relationship-building skills.
• Knowledge of account servicing and consumer lending processes.
• Ability to assess needs and recommend financial solutions.
• Strong problem-solving skills for escalated issues.
• Attention to detail and commitment to compliance.
• Leadership and mentoring ability.
• Effective communication and teamwork mindset.