Personal Banker

About the role

Can work independently under limited supervision and is responsible for delivering an exceptional client service experience while servicing clients with a full range of banking products and services. Responsible for monitoring and assisting the lobby, executing and/or submitting various administrative and operational activities related to clients, banking products and services. Interact with clients in person, via telephone and email, responding to inquiries and providing information as requested. Primary activities include, but are not limited to, establishing and/or submitting requests for opening, maintaining and servicing client accounts, executing money movement, preparing and producing client materials and reports, resolving client inquiries, as well as maintaining complete and accurate recordkeeping. Provide maintenance and holistic advice on assigned relationships by cross-selling and identifying client needs. Of critical importance is their adherence to the required banking guidelines, procedures and policies involved with requested activities.

Embrace and promote the TrustBank and Wealth Management Culture and Core Values in all aspects of your duties.

Responsibilities

• Understanding the business model and engaging appropriate business unit subject matter experts to explore potential opportunities with the client.
• Provides maintenance and holistic advice on assigned relationships by cross selling and identifying client needs.
• Executes and/or submits client account servicing activities within appropriate time frames, including but not limited to the processing of wires and fund transfers, opening and closing accounts, maintenance of accurate and complete account records, imaging of documents, and researching of client issues.
• Proactively communicates with the relationship management team as appropriately to obtain necessary information to properly execute the requested activity.
• Handles banking activities, including cash transactions and daily balancing activities.
• Fully understands and adheres to all policies and procedures as documented on the TrustBank Intranet.
• Assists with maintenance and servicing of Safe Deposit Boxes in offices where available.
• Demonstrates expertise in the setting up all types of client accounts and services.
• Reviews documentation for completeness and follows through to avoid documentation deficiencies relating to deposit accounts.
• Maintains a strong understanding of policies and procedures and addresses the requirements of each activity in a timely fashion and in strict adherence with TrustBank risk