Personal Banker

About the Role

Join SkyOne Federal Credit Union as a Full-Time Member Experience Specialist II (Personal Banker) in Hawthorne, CA, and play a meaningful role in helping members achieve their financial goals. In this relationship-driven position, you'll combine your sales expertise, service mindset, and financial knowledge to deliver personalized solutions that make a real difference. As a valued member of our onsite team, you'll collaborate with passionate professionals in a culture built on innovation, accountability, integrity, and respect.

Every day brings new opportunities to build lasting member relationships, uncover financial needs, and provide exceptional experiences that strengthen our communities.

Responsibilities

• Serve as a trusted resource, assisting members with everyday banking needs, opening new accounts, processing transactions, and guiding them through loan application opportunities.
• Actively identify member needs and recommend products and services that support their financial goals.
• Contribute to SkyOne's growth by building new member relationships and supporting business development initiatives.
• Participate in Select Employee Group (SEG) visits and conduct outbound outreach to strengthen community and business partnerships.
• Balance relationship building with achieving individual and team performance goals.
• Embody the SkyOne Service and Sales Model and adhere to established policies and procedures to create meaningful, personalized experiences that foster trust, loyalty, and long-term member success.

Requirements

• Windows, Word, Excel, and Internet proficiency.
• Proficient in 10-key and typing skills.
• Excellent verbal and written communication skills.
• Ability to adapt to any situation and be goal-oriented.
• Able to identify and uncover members' and non-members' needs.
• Dependable with a working knowledge of electronic delivery services, all products and services, and applicable rules and regulations related to branches and ATMs.
• Minimum 1 year of experience in a financial institution.

Skills

• Strong understanding of Credit Union products, services, and lending solutions.
• Excellent communication, sales, and problem-solving skills.
• Strong attention to detail and accuracy in processing transactions.
• Adherence to cash handling and compliance procedures.
• Ability to manage multiple priorities and meet performance goals.
• Collaborative team player with a passion for helping others and a commitment to service excellence.

Pay

$28.80 - $35.00 per hour

Benefits

Outstanding benefits and opportunities for professional growth with an organization committed to your success.